AI agentsPain Point Discovery

The AI agent that finds what customers in your market complain about

Pain Point Discovery is Gravity's customer research agent. It reads what real customers say in forums, reviews and app stores, groups the complaints into themes and shows which are growing. It links each complaint to a competitor, explains why people leave, and marks the problems nobody has solved. Every number and quote links to the original post.

Run Pain Point Discovery See how it works

Your first 3 agent runs are free. No card needed.

From a real sample run

100 complaints from 98 people, in 11 themes with 3 or more people.

Market: note-taking and knowledge apps
Country focus: India
Period covered: 180 days
Posts collected: 1246
Kept after cleaning: 851
Complaints found: 100

What customer pain point research is

Customer pain points are the problems people keep running into with the products they already use. Finding them usually means reading hundreds of posts and reviews and noticing what repeats.

Pain Point Discovery does that reading. It collects recent posts about your market, removes spam and duplicates, keeps the real complaints, and groups them so you can see which problems are common, which are growing and which nobody has solved.

How Pain Point Discovery works

You start a run and it works through these steps.

You describe your market: the words customers use for it, your competitors and who the customer is
Reads what real customers say in forums, communities, reviews and app stores from the last few months, with a focus on your country
Groups the complaints into themes and shows which ones are growing
Links the complaints to competitors: what people dislike about each one and why they leave
Looks at products that shut down in this space, and why they failed
Marks the open opportunities: problems nobody has fully solved yet, with every number and quote linked to the real post
Gives you the full picture here in Gravity, with a PowerPoint deck, a Word report and the themes as a spreadsheet to download, and by Gmail or a Slack message if you want

What a run gives you

From the sample run in the app, Pain Point Discovery version 1.0.5, read on 12 November 2026. Your own run will show your own results.

Largest themes in the sample run
Theme	Posts	People
Connectors fail to authenticate or work	20	19
Plugins are hard to find and maintain	14	14
Rendering and formatting break	13	13
The editor feels limiting	10	10
AI memory is hard to trust and manage	8	7

Open opportunities the run marked
Problem	Who has it	Status
Workspace connectors fail to authenticate, search, or access content reliably	Solo founders and small teams connecting their knowledge apps to other tools.	Partly solved
AI memory loses, mismanages, or surfaces stale knowledge	Solo founders and small teams relying on AI to retain useful context.	Partly solved
Markdown-focused editors make flexible, familiar editing cumbersome	Solo founders and small teams who want richer editing without switching modes.	Partly solved
Content rendering breaks across callouts, tables, boards, and imports	Solo founders and small teams who depend on their notes displaying correctly.	Partly solved

Pain Point Discovery, a survey and reading reviews yourself

	Pain Point Discovery	A customer survey	Reading reviews yourself
Whose words	Customers of every product in the market, in their own posts	Your own customers, answering your questions	Whoever you happen to read
Scale	Hundreds of posts in one run	As many as reply	As many as you have time for
Competitors	Complaints linked to each competitor, with why people leave	Rarely covered	If you look for it
Proof	Every number and quote links to the post	Your survey data	Your notes

Who it is for

Founders choosing what to build next.
Product managers who need evidence behind a roadmap decision.
Marketers looking for the words customers use.

Tools listed for this agent

Firecrawl (web pages)

Questions about Pain Point Discovery

Where does it look for customer pain points?

In forums, communities, reviews and app stores from the last few months. In the sample run, on note-taking and knowledge apps, it read Hacker News, Google Play, GitHub, the App Store, Capterra and Product Hunt.

How do I know the complaints are real?

Every number and quote links to the post it came from, so you can open the source and read it yourself.

Can it focus on my country?

Yes. The research is tailored to your country; the sample run was focused on India.

What do I get at the end?

The full picture inside Gravity, plus a PowerPoint deck, a Word report and the themes as a spreadsheet to download. Pain Point Discovery can also send them by Gmail or Slack.

How many posts does it read?

In the sample run, Pain Point Discovery collected 1246 posts, kept 851 after removing spam, duplicates and posts not in English, and found 100 complaints.

Is Pain Point Discovery free to use?

Yes, to start. Pain Point Discovery runs on Gravity, and your first 3 agent runs are free, with no card. Paid plans start at $15 a month (Mini Pilot), with usage included and the option to buy more when you need it. The pricing page lists every plan.

See what Pain Point Discovery finds for you