These Terms govern your use of the Gravity platform and related services.
Welcome to XAI Technologies Pvt Ltd ("Gravity AI", "Gravity," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Gravity platform, website, applications, APIs, and all related services (collectively, the "Platform"), operated by XAI Technologies Pvt Ltd, a company incorporated under the laws of India, with its registered office in Bangalore, India ("Company").
Gravity is an AI agent platform. Users describe work they need automated; Gravity matches each request to an expert-built agent and runs it. The agents are built and maintained for Gravity by independent Builders who provide software and related services to Gravity, and may be promoted by Creators. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.
1.1. "Agent" means any AI-powered automated workflow, tool, application, or software module created by a Builder and made available on the Platform for execution by Users.
1.2. "Builder" means any individual or entity that builds, submits, and maintains Agents for the Platform under a service arrangement with Gravity, subject to the Builder Agreement.
1.3. "Creator" means any individual or entity that promotes, markets, or refers Users and Agents on the Platform in exchange for commissions, subject to the Creator Agreement.
1.4. "Credits" means the virtual currency used on the Platform to pay for Agent executions and other services, purchased at the rate of $1.00 USD = 1,000 Credits (or such other rate as may be published by Gravity from time to time).
1.5. "Execution" or "Run" means a single instance of an Agent performing its designated function on behalf of a User.
1.6. "Platform" means the Gravity website (gravity.fast and any successor domains), mobile applications, APIs, SDKs, Builder Studio, and all related tools and services.
1.7. "User" means any individual or entity that accesses the Platform to browse, execute Agents, or otherwise use the services, whether as a free or paid user.
1.8. "User Content" means any data, text, files, information, prompts, inputs, configurations, or other materials that a User provides to the Platform or to an Agent during execution.
1.9. "You" or "your" refers to the individual or entity accessing or using the Platform in any capacity, including as a User, Builder, or Creator.
2.1. Agreement. By creating an account, executing an Agent, purchasing Credits, submitting an Agent as a Builder, or otherwise accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms or policies referenced herein.
2.2. Modifications. We reserve the right to modify these Terms at any time. Material changes will be communicated via email to the address associated with your account or by prominent notice on the Platform at least thirty (30) days before they take effect. Your continued use of the Platform after the effective date of revised Terms constitutes acceptance of those changes. If you do not agree to the modified Terms, you must stop using the Platform and close your account.
2.3. Additional Agreements. Builders are additionally subject to the Builder Agreement. Creators are additionally subject to the Creator Agreement. All Users are additionally subject to the Acceptable Use Policy, the Cookie Policy, and the Cancellation & Refund Policy, each of which is incorporated into these Terms by reference. Business customers processing personal data through the Platform are additionally subject to our Data Processing Addendum (DPA). In the event of a conflict between these Terms and a role-specific or topic-specific document, the more specific document shall prevail with respect to its subject matter.
3.1. Age Requirement. You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, whichever is greater, to use the Platform. The Platform is not intended for individuals under the age of eighteen (18).
3.2. Legal Capacity. By using the Platform, you represent and warrant that you have the legal capacity and authority to enter into a binding agreement and to comply with these Terms.
3.3. Entity Use. If you are accessing the Platform on behalf of a company, organization, or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms, in which case "you" and "your" refer to such entity.
3.4. Prohibited Jurisdictions. You may not use the Platform if you are located in a country subject to comprehensive economic sanctions imposed by the United Nations, the United States, the European Union, or India, or if you are on any applicable restricted party list.
4.1. Platform. Gravity operates an AI agent platform that enables: (a) Users to discover, execute, and automate AI agents to accomplish tasks and workflows; (b) Builders to build and maintain AI agents for Gravity under a service arrangement; (c) Creators to market and promote the Platform and its agents, earning commissions on referred executions.
4.2. Agent Matching. When a User submits a request, Gravity's matching engine automatically selects the most suitable Agent based on quality, relevance, user history, and other signals. Gravity does not guarantee that any particular Agent will be selected or that results will meet any specific standard of quality or accuracy.
4.3. Agent Execution. Agents are executed on Gravity's infrastructure using User-provided inputs. Execution results are delivered to the User in real time or near real time. Gravity may employ automatic retry, failover, or quality-check mechanisms to ensure service continuity.
4.4. Automation. Users may configure recurring Agent executions ("Automations"). Automations run on the schedule configured by the User and consume Credits accordingly. Automations may be paused or cancelled at any time. Gravity may automatically pause Automations after extended periods of User inactivity (14 days or more).
4.5. Agents and Builders. Agents are built and maintained for Gravity by independent Builders who provide software and related services to Gravity. Gravity operates the Platform, runs the Agents on its own infrastructure, sets and enforces the quality bar each Agent must pass, and is the provider of the service delivered to Users. While Gravity does not warrant that any Agent's output will be accurate, fit for a particular purpose, complete, or error-free, Gravity, not the Builder, is responsible to the User for the Platform and the service it provides.
5.1. Account Creation. To access certain features, including purchasing Credits, configuring Automations, and saving preferences, you must create an account. You may register using a supported authentication method (e.g., Google OAuth, email and password). You agree to provide accurate, current, and complete information and to update such information as necessary.
5.2. Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify Gravity immediately of any unauthorized use of your account.
5.3. One Account Per Person. Each individual may maintain only one personal account. Creating multiple accounts to abuse free tiers, promotions, or referral programs is prohibited and may result in termination.
5.4. Account Suspension or Termination. Gravity reserves the right to suspend, restrict, or terminate your account at any time, with or without notice, for violations of these Terms, suspected fraud, or for any other reason at Gravity's sole discretion.
6.1. Credit System. The Platform operates on a credit-based system. Credits are required to execute Agents and use paid features.
6.2. Builder Compensation. Gravity is the provider of the service to the User and collects the Credit payment for each Agent execution. Gravity pays Builders a fee for building and maintaining their Agents, as set out in the Builder Agreement. Gravity retains the balance to cover platform operations, infrastructure, support, development, AI compute, cloud infrastructure, third-party API costs, and execution.
6.3. Free Tier. New Users receive three (3) complimentary Agent executions at no cost and without requiring a credit card. Free executions are subject to availability and may be modified or discontinued at Gravity's discretion.
6.4. Purchases. Credit purchases are processed through third-party payment processors, including Razorpay (for India and supported international cards) and Stripe (for international payments). By purchasing Credits, you agree to the applicable payment processor's terms and conditions. Prices are displayed in USD by default; for Users transacting via Razorpay in India, prices are charged in INR at the prevailing exchange rate displayed at checkout, and applicable Goods and Services Tax (GST) is added where required. Users in other jurisdictions are responsible for any local taxes, VAT, or import duties applicable to their use.
6.5. Auto-Refill. Users may opt in to automatic Credit refills, which replenish Credits when the balance falls below a user-defined threshold. Users may set a monthly spending cap. Auto-refill may be disabled at any time.
6.6. Refund Policy.
6.7. Chargebacks. If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting Gravity in good faith, Gravity reserves the right to immediately suspend your account, reverse any Credits associated with the disputed transaction, and pursue collection of amounts owed. Where a chargeback is reversed in Gravity's favor or is not pursued by the issuing bank, Gravity may charge a reasonable administrative fee, not exceeding twenty-five U.S. dollars (USD 25.00) per disputed transaction, to recover bank-imposed chargeback fees and investigation costs. Repeated or abusive chargebacks may result in permanent account termination and reporting to fraud-prevention services.
6.8. Pricing Changes. Gravity may adjust Credit pricing, execution costs, or the fees it pays Builders at any time. Changes to pricing will be communicated at least thirty (30) days in advance and will not apply retroactively to Credits already purchased.
7.1. Lawful Use. You agree to use the Platform only for lawful purposes and in compliance with all applicable local, state, national, and international laws and regulations.
7.2. Accurate Inputs. You are solely responsible for the accuracy, legality, and appropriateness of all User Content and inputs you provide to the Platform and to Agents. Gravity is not responsible for Agent outputs that result from inaccurate, misleading, or incomplete User inputs.
7.3. Review of Outputs. You acknowledge that Agent outputs are AI-generated and may contain errors, inaccuracies, biases, or hallucinations. You are solely responsible for reviewing, verifying, and approving any Agent output before using, publishing, distributing, or acting upon it. Gravity does not warrant the accuracy, completeness, or fitness of any Agent output for any particular purpose.
7.4. External Actions. You understand that some Agents may perform external actions on your behalf (e.g., posting to social media, sending emails, updating CRM records) only with your explicit approval. You are responsible for all actions you approve through the Platform.
8.0. The full list of prohibited content, conduct, and use cases is set out in our Acceptable Use Policy, which is incorporated into these Terms by reference. The categories below summarize key restrictions.
8.1. You agree not to use the Platform to:
8.2. Enforcement. Gravity reserves the right to investigate suspected violations and to take any action it deems appropriate, including removing content, suspending or terminating accounts, reporting to law enforcement, and pursuing legal remedies.
9.1. Gravity Platform IP. The Platform, including its design, user interface, matching algorithms, quality systems, brand elements (including the ✦ mark), source code, documentation, and all proprietary technology, is and remains the exclusive property of Gravity AI. These Terms do not grant you any right, title, or interest in the Platform beyond the limited license to use it in accordance with these Terms.
9.2. Builder Agent IP. Builders retain ownership of the intellectual property in their Agent logic, workflows, prompts, and configurations, subject to the license granted to Gravity under the Builder Agreement.
9.3. User Content. You retain ownership of your User Content. By providing User Content to the Platform, you grant Gravity a worldwide, non-exclusive, royalty-free, sublicensable license to use, process, store, and transmit your User Content solely as necessary to provide and improve the Platform and related services. This license terminates when you delete your User Content or close your account, except for anonymized and aggregated data (see Section 9.5).
9.4. Agent Outputs. Subject to any applicable Builder Agreement provisions and the limitations of underlying AI model terms, Agent outputs generated from your User Content are owned by you. Gravity disclaims any ownership interest in Agent outputs generated for Users. However, Gravity retains the right to use anonymized and aggregated execution data (not including identifiable User Content) for Platform improvement, quality assurance, and analytics.
9.5. Aggregated Data. Gravity may collect, aggregate, and anonymize data derived from Platform usage (including execution patterns, performance metrics, and quality signals). Such anonymized, aggregated data does not constitute User Content or personal data and may be used by Gravity without restriction, including to: (a) evaluate Agent quality and reliability; (b) improve our matching, ranking, and recommendation systems; (c) train, fine-tune, and evaluate the internal AI models, classifiers, and guardrails that power the Platform; (d) generate industry research, benchmarks, and product reports; and (e) publish aggregate statistics. Gravity does not use identifiable User Content to train models, and AI model providers used by Gravity are configured, where the provider offers that option, to exclude API data from third-party model training.
9.6. Feedback. If you provide suggestions, ideas, feedback, or recommendations about the Platform ("Feedback"), you grant Gravity an irrevocable, perpetual, worldwide, royalty-free license to use, modify, and incorporate such Feedback without obligation or compensation to you.
9.7. DMCA and Copyright Infringement. Gravity respects intellectual property rights and will respond to valid notices of copyright infringement in accordance with applicable law, including the U.S. Digital Millennium Copyright Act (DMCA) and India's Copyright Act, 1957. If you believe that your copyrighted work has been infringed on the Platform, please submit a notice to legal@gravity.fast with the information required under applicable law.
10.1. Connected Tools. The Platform allows you to connect third-party services and tools (e.g., LinkedIn, HubSpot, Stripe, Google Workspace). You are responsible for your use of such third-party services and for complying with their terms. Gravity is not responsible for the availability, accuracy, or conduct of any third-party service.
10.2. Data Sharing with Third Parties. When you connect a third-party tool or execute an Agent that interacts with external services, data may be transmitted to and from those services. You consent to such data transmission as necessary for the Agent's operation.
10.3. Third-Party Payment Processors. Credit purchases and payouts are processed by third-party payment providers. By using the Platform's payment features, you agree to the terms of the applicable payment processor.
11.2. No Guarantee of Results. Gravity does not warrant that (a) the Platform will meet your specific requirements; (b) any Agent will produce accurate, complete, reliable, or satisfactory results; (c) the Platform will be uninterrupted, timely, secure, or error-free; or (d) any defects will be corrected.
11.3. Agent Outputs. Agents are built and maintained for Gravity by independent Builders. Gravity does not guarantee that any Agent's output will be accurate, complete, or fit for a particular purpose, and is not liable for loss or damage arising from your reliance on Agent outputs. You should always review Agent outputs before acting upon them, especially for critical business, legal, financial, medical, or safety-related decisions.
11.4. AI Limitations. AI-generated content may contain inaccuracies, fabricated information ("hallucinations"), biases, or offensive material. The Platform's AI components are tools, not substitutes for professional judgment. You assume all risks associated with using AI-generated outputs.
12.3. Jurisdictional Limitations. Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, Gravity's liability shall be limited to the maximum extent permitted by law.
13.1. You agree to indemnify, defend, and hold harmless Gravity, its affiliates, and their respective directors, officers, employees, agents, and successors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
14.1. Informal Resolution. Before initiating any formal proceeding, you agree to first contact Gravity at legal@gravity.fast and attempt to resolve any dispute informally for at least thirty (30) days.
14.2. Arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration administered in accordance with the Arbitration and Conciliation Act, 1996 (India), or such rules as may be mutually agreed. The arbitration shall be conducted by a sole arbitrator in Bangalore, India, in the English language. The arbitrator's award shall be final and binding, and judgment thereon may be entered in any court of competent jurisdiction.
14.4. Exceptions. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm.
14.5. Governing Law. These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of laws principles. For Users located in the European Union, nothing in these Terms shall deprive you of the protections afforded by the mandatory consumer protection laws of your country of residence.
15.1. By You. You may close your account and terminate these Terms at any time by contacting support@gravity.fast or through the account settings on the Platform. Upon termination, your right to use the Platform ceases immediately. Unused Credits at the time of account closure may be refunded in accordance with Section 6.6.
15.2. By Gravity. Gravity may suspend or terminate your account and these Terms at any time, with or without cause, upon notice to you. In the event of termination for cause (including violation of these Terms, the Acceptable Use Policy, applicable law, or fraudulent or abusive conduct), no refund of unused Credits shall be owed. In the event of termination by Gravity without cause, Gravity will refund the value of your remaining unused Credits, and that refund constitutes Gravity's sole obligation and your sole and exclusive remedy in respect of the termination.
15.3. Effect of Termination. Upon termination:
16.1. Privacy Policy. Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, share, and protect your personal data. By using the Platform, you consent to the data practices described therein.
16.2. GDPR. If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain data protection rights under the General Data Protection Regulation (GDPR). Gravity commits to processing your personal data in compliance with the GDPR, including honoring your rights of access, rectification, erasure, portability, and objection. See our Privacy Policy for details.
16.3. CCPA. If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of your personal information. Gravity does not sell personal information. See our Privacy Policy for details.
16.4. DPDPA. If you are located in India, your personal data is processed in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA), and any rules issued thereunder. See our Privacy Policy for details on your rights and our obligations under Indian law.
16.5. Data Processing by Agents. When you execute an Agent, your User Content may be processed by AI models and infrastructure components. Builders may receive limited, anonymized feedback about their Agent's performance but do not receive identifiable User Content unless explicitly required by the Agent's function and disclosed to you before execution.
17.1. Entire Agreement. These Terms, together with the Privacy Policy and any applicable role-specific agreements (Builder Agreement, Creator Agreement), constitute the entire agreement between you and Gravity regarding the Platform and supersede all prior or contemporaneous agreements, proposals, or representations.
17.2. Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
17.3. Waiver. Gravity's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of the right to enforce it in the future.
17.4. Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without Gravity's prior written consent. Gravity may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets.
17.5. Force Majeure. Gravity shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, pandemic, war, terrorism, labor disputes, power failures, internet disruptions, or third-party service outages.
17.6. Notices. Notices to you may be sent to the email address associated with your account. Notices to Gravity should be sent to legal@gravity.fast or to the registered office address.
17.7. Language. These Terms are drafted in the English language. In the event of any translation, the English version shall prevail.
XAI Technologies Pvt Ltd (operating as Gravity AI)
Legal: legal@gravity.fast
Support: support@gravity.fast
Privacy / Grievance Officer: dpo@gravity.fast
Website: gravity.fast
Registered office: BSR Meghana Residency, 17th B Main Rd, KHB Colony, 6th Block, Koramangala, Bengaluru, Karnataka 560095, India.