{
 "name": "Companies Using AI Agents: Enterprise Deployments Log",
 "source": "https://gravity.fast/data/companies-using-ai-agents/",
 "license": "CC BY 4.0",
 "updated": "2026-10-04",
 "rows": [
  {
   "id": "2026-10-02-swiggy",
   "date": "2026-10-02",
   "company": "Swiggy",
   "industry": "Food and restaurants",
   "country": "India",
   "function": "other",
   "use_case_tag": "Marketing campaigns",
   "use_case": "An agentic marketing system is given a goal, reactivating dormant users, and decides and executes campaigns, timing and messages on its own.",
   "vendor_or_inhouse": "In-house",
   "build": "in-house",
   "status": "pilot",
   "scale_claimed": "n/a",
   "result_claimed": "5 per cent higher reactivation of dormant users using 50 per cent fewer campaigns than business-as-usual",
   "quantified": "yes",
   "claim_source_kind": "press",
   "source_1_url": "https://brandequity.economictimes.indiatimes.com/news/digital/martech-summit-2026-swiggy-cuts-campaign-load-by-half-in-agentic-marketing-test-sees-5-higher-reactivation/134631459",
   "source_1_publisher": "ETBrandEquity (The Economic Times)",
   "source_1_date": "2026-10-02",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-10-01-barclays",
   "date": "2026-10-01",
   "company": "Barclays",
   "industry": "Banking",
   "country": "United Kingdom",
   "function": "ops",
   "use_case_tag": "Email and order processing",
   "use_case": "Claude models classify, enrich and route incoming Global Markets operations emails so requests reach the right processing path.",
   "vendor_or_inhouse": "In-house (on Anthropic Claude)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "approximately 120,000 emails each day",
   "result_claimed": "reduced manual handling activity",
   "quantified": "no",
   "claim_source_kind": "vendor",
   "source_1_url": "https://www.anthropic.com/news/barclays-scales-claude",
   "source_1_publisher": "Anthropic",
   "source_1_date": "2026-10-01",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-10-01-jpmorgan-chase",
   "date": "2026-10-01",
   "company": "JPMorgan Chase",
   "industry": "Banking",
   "country": "United States",
   "function": "engineering",
   "use_case_tag": "Code generation and review",
   "use_case": "In-house AI agents, built by the bank's engineering teams, run back-end operations and coding tasks such as writing code and building software.",
   "vendor_or_inhouse": "In-house (built by JPMorgan software engineering teams)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "most code now assisted or written with agentic coding capabilities; over 200 applications built on LLM Suite",
   "result_claimed": "coding portion of the software development lifecycle reduced by 10% to 20%",
   "quantified": "yes",
   "claim_source_kind": "press",
   "source_1_url": "https://www.americanbanker.com/news/2026-the-most-powerful-women-in-banking-5-lori-beer-jpmorganchase",
   "source_1_publisher": "American Banker",
   "source_1_date": "2026-10-01",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-10-01-walmart",
   "date": "2026-10-01",
   "company": "Walmart",
   "industry": "Retail",
   "country": "United States",
   "function": "sales",
   "use_case_tag": "Shopping assistant",
   "use_case": "Sparky, Walmart's AI shopping agent, helps customers find products and build baskets in conversation instead of searching item by item.",
   "vendor_or_inhouse": "In-house (uses external frontier models where appropriate)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "n/a",
   "result_claimed": "average basket size up 38% when customers interact through Sparky versus browsing the website",
   "quantified": "yes",
   "claim_source_kind": "press",
   "source_1_url": "https://www.cnbctv18.com/business/walmarts-shopping-assistant-sparky-lifts-basket-size-38-pc-as-ai-reshapes-retail-and-delivery-20001369.htm",
   "source_1_publisher": "CNBC-TV18",
   "source_1_date": "2026-10-01",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-09-30-bnp-paribas",
   "date": "2026-09-30",
   "company": "BNP Paribas",
   "industry": "Banking",
   "country": "France",
   "function": "ops",
   "use_case_tag": "Email and order processing",
   "use_case": "In securities services, an agent triages incoming email and dispatches trade processing work from step to step.",
   "vendor_or_inhouse": "Undisclosed",
   "build": "undisclosed",
   "status": "production",
   "scale_claimed": "trade processing cut from ten steps to six",
   "result_claimed": "agent handling 80 to 85 per cent of the work within a couple of weeks",
   "quantified": "yes",
   "claim_source_kind": "press",
   "source_1_url": "https://thefintechtimes.com/sibos-2026-day-two-banks-put-ai-agents-to-work-but-keep-the-judgement-for-people/",
   "source_1_publisher": "The Fintech Times",
   "source_1_date": "2026-09-30",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-09-29-booking-holdings",
   "date": "2026-09-29",
   "company": "Booking Holdings",
   "industry": "Travel and hospitality",
   "country": "United States",
   "function": "sales",
   "use_case_tag": "Shopping assistant",
   "use_case": "Lola, an AI assistant, searches real-time availability and pricing and books hotels, restaurants, events and trips inside one conversation.",
   "vendor_or_inhouse": "In-house (Booking Holdings)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "n/a",
   "result_claimed": "n/a",
   "quantified": "no",
   "claim_source_kind": "customer",
   "source_1_url": "https://uk.finance.yahoo.com/news/lola-ai-assistant-experiences-debuts-130000888.html",
   "source_1_publisher": "Lola / Booking Holdings (press release)",
   "source_1_date": "2026-09-29",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-09-28-unilever",
   "date": "2026-09-28",
   "company": "Unilever",
   "industry": "Consumer goods",
   "country": "United Kingdom",
   "function": "ops",
   "use_case_tag": "Email and order processing",
   "use_case": "Nova reads order emails, enters the data into SAP and validates orders in claims disputes; one of eight agents rolled out worldwide.",
   "vendor_or_inhouse": "In-house (platform not named)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "eight agents rolled out worldwide",
   "result_claimed": "n/a",
   "quantified": "no",
   "claim_source_kind": "press",
   "source_1_url": "https://consumergoods.com/how-unilever-scales-ai-predictive-models-agentic-workflows",
   "source_1_publisher": "Consumer Goods Technology",
   "source_1_date": "2026-09-28",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-09-24-virgin-media-o2",
   "date": "2026-09-24",
   "company": "Virgin Media O2",
   "industry": "Telecom",
   "country": "United Kingdom",
   "function": "support",
   "use_case_tag": "Contact-centre voice agent",
   "use_case": "AI voice agent handles routine broadband fault calls, being introduced gradually, with complex issues left to human advisors.",
   "vendor_or_inhouse": "Sierra",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "initially routine broadband fault calls, a small proportion of total call volumes",
   "result_claimed": "n/a",
   "quantified": "no",
   "claim_source_kind": "vendor",
   "source_1_url": "https://sierra.ai/customers/virgin-media-o2",
   "source_1_publisher": "Sierra",
   "source_1_date": "2026-09-24",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-09-23-inry",
   "date": "2026-09-23",
   "company": "INRY",
   "industry": "Professional services",
   "country": "United States",
   "function": "IT",
   "use_case_tag": "IT service desk",
   "use_case": "ServiceNow EmployeeWorks lets employees open tickets, submit PTO and expense requests by chat, completing tasks across connected systems.",
   "vendor_or_inhouse": "ServiceNow EmployeeWorks",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "n/a",
   "result_claimed": "median submission time cut 60% for self-service allocation requests; request completion rates of 97%; live in six weeks",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://s205.q4cdn.com/537566246/files/doc_news/INRY-deploys-ServiceNow-EmployeeWorks-in-six-weeks-replacing-its-legacy-portal-with-an-AI-front-door-to-work-2026.pdf",
   "source_1_publisher": "ServiceNow",
   "source_1_date": "2026-09-23",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-09-23-university-of-texas-medical-branch-utmb",
   "date": "2026-09-23",
   "company": "University of Texas Medical Branch (UTMB)",
   "industry": "Healthcare and pharma",
   "country": "United States",
   "function": "ops",
   "use_case_tag": "Claims, refunds and authorisations",
   "use_case": "AI agents on Bunkerhill's Carebricks platform triage specialist referrals, support lung nodule detection and handle pharmacy prior authorization.",
   "vendor_or_inhouse": "Bunkerhill Health Carebricks",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "22 agents in place",
   "result_claimed": "n/a",
   "quantified": "no",
   "claim_source_kind": "press",
   "source_1_url": "https://www.hcinnovationgroup.com/analytics-ai/agentic-ai/article/55407181/how-utmbs-chief-ai-officer-views-agents-roles-in-health-system-workflows",
   "source_1_publisher": "Healthcare Innovation",
   "source_1_date": "2026-09-23",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-09-17-novo-nordisk",
   "date": "2026-09-17",
   "company": "Novo Nordisk",
   "industry": "Healthcare and pharma",
   "country": "Denmark",
   "function": "other",
   "use_case_tag": "Document, audit and compliance work",
   "use_case": "NovoScribe, built with Claude, automatically generates clinical study reports and other regulatory documents for human review and approval.",
   "vendor_or_inhouse": "In-house NovoScribe (on Anthropic Claude and Claude Code, with MongoDB Atlas)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "clinical study report generation automated across the organization; expanded to device protocols and patient materials",
   "result_claimed": "clinical study reports in minutes rather than months; documentation time cut from 10+ weeks to 10 minutes; CSR writing times cut by 90%",
   "quantified": "yes",
   "claim_source_kind": "press",
   "source_1_url": "https://pharmaphorum.com/news/novo-taps-anthropics-claude-ai-drug-discovery",
   "source_1_publisher": "pharmaphorum",
   "source_1_date": "2026-09-17",
   "source_2_url": "https://claude.com/customers/novo-nordisk",
   "source_2_publisher": "Anthropic",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-09-16-live-nation-entertainment",
   "date": "2026-09-16",
   "company": "Live Nation Entertainment",
   "industry": "Media and publishing",
   "country": "United States",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "Venue Agent answers fan questions 24/7 on Live Nation venue websites, covering parking, what to bring, accessible seating and door times.",
   "vendor_or_inhouse": "Salesforce Agentforce",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "Live Nation venues across the U.S.",
   "result_claimed": "95% of questions handled by Venue Agent answered without handoff to a team member",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://www.salesforce.com/news/press-releases/2026/09/16/live-nation-agentforce-expansion/",
   "source_1_publisher": "Salesforce",
   "source_1_date": "2026-09-16",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-09-14-transportation-security-administration-t",
   "date": "2026-09-14",
   "company": "Transportation Security Administration (TSA)",
   "industry": "Public sector",
   "country": "United States",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "Agentforce agent Ace answers routine traveller questions, such as packing liquids or medical devices at checkpoints, without human escalation.",
   "vendor_or_inhouse": "Salesforce Agentforce",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "approximately 100,000 routine traveler conversations per month",
   "result_claimed": "resolved 96% of routine inquiries without human escalation",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://www.salesforce.com/news/press-releases/2026/09/14/tsa-improves-travel-experience-agentforce/",
   "source_1_publisher": "Salesforce",
   "source_1_date": "2026-09-14",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-09-10-microsoft",
   "date": "2026-09-10",
   "company": "Microsoft",
   "industry": "Technology",
   "country": "United States",
   "function": "IT",
   "use_case_tag": "IT operations automation",
   "use_case": "Falcon Agent runs automated network troubleshooting and remediation on incident tickets for Microsoft's internal network operations.",
   "vendor_or_inhouse": "In-house (Falcon Agent)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "about 60% of total incident volume handled",
   "result_claimed": "around 300 hours saved in the first few months, 10-15 minutes saved per ticket",
   "quantified": "yes",
   "claim_source_kind": "customer",
   "source_1_url": "https://www.microsoft.com/insidetrack/blog/from-alerts-to-action-how-ai-agents-are-reshaping-network-operations-at-microsoft/",
   "source_1_publisher": "Microsoft Inside Track",
   "source_1_date": "2026-09-10",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-08-27-lowe-s",
   "date": "2026-08-27",
   "company": "Lowe's",
   "industry": "Retail",
   "country": "United States",
   "function": "sales",
   "use_case_tag": "Shopping assistant",
   "use_case": "Mylow, an agentic shopping assistant, turns customer and associate questions into specific product lists; a companion tool helps store associates on the floor.",
   "vendor_or_inhouse": "In-house (model vendor not stated in source)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "more than 25 million questions from customers and store associates since launch",
   "result_claimed": "online shoppers who use Mylow convert at three times the rate of those who do not",
   "quantified": "no",
   "claim_source_kind": "press",
   "source_1_url": "https://www.pymnts.com/news/artificial-intelligence/2026/lowes-ai-assistant-turns-questions-into-sales/",
   "source_1_publisher": "PYMNTS (citing Lowe's Q2 earnings call)",
   "source_1_date": "2026-08-27",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-08-26-octopus-energy",
   "date": "2026-08-26",
   "company": "Octopus Energy",
   "industry": "Energy and utilities",
   "country": "United Kingdom",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "Arlo, an AI customer assistant, responds to a share of incoming customer emails so human advisors handle harder questions.",
   "vendor_or_inhouse": "Undisclosed (Octopus Energy's Arlo tool)",
   "build": "undisclosed",
   "status": "production",
   "scale_claimed": "around 4% of incoming emails",
   "result_claimed": "frees human advisors to tackle the tough questions (qualitative)",
   "quantified": "no",
   "claim_source_kind": "press",
   "source_1_url": "https://www.marketingweek.com/octopus-energy-ai-customer-experiences/",
   "source_1_publisher": "Marketing Week",
   "source_1_date": "2026-08-26",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-08-24-rohlik-group",
   "date": "2026-08-24",
   "company": "Rohlik Group",
   "industry": "Retail",
   "country": "Czech Republic",
   "function": "engineering",
   "use_case_tag": "Code generation and review",
   "use_case": "Devin agents plan, write, review code and handle incident response across the online grocer's software development lifecycle.",
   "vendor_or_inhouse": "Cognition Devin",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "about 90% of code is agent-generated",
   "result_claimed": "2x engineering throughput from November through August",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://devin.ai/customers/rohlikgroup",
   "source_1_publisher": "Cognition",
   "source_1_date": "2026-08-24",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-08-20-ebanx",
   "date": "2026-08-20",
   "company": "EBANX",
   "industry": "Fintech",
   "country": "Brazil",
   "function": "engineering",
   "use_case_tag": "Code generation and review",
   "use_case": "Devin authors pull requests on the core payments platform, which engineers review and merge.",
   "vendor_or_inhouse": "Cognition Devin",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "92% of merged PRs in the core payments platform created with Devin",
   "result_claimed": "a workstream estimated at six weeks completed in 12 hours; additional output of 150 engineers' worth",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://devin.ai/customers/ebanx",
   "source_1_publisher": "Cognition",
   "source_1_date": "2026-08-20",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-08-17-ups",
   "date": "2026-08-17",
   "company": "UPS",
   "industry": "Logistics",
   "country": "United States",
   "function": "ops",
   "use_case_tag": "Document, audit and compliance work",
   "use_case": "Agentic AI handles customs classification, documentation and error checking so most dutiable packages clear without manual review.",
   "vendor_or_inhouse": "In-house",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "112,000 packages a day requiring clearance (September 2025)",
   "result_claimed": "share cleared without manual intervention rose from about 21% in March 2025 to 90% by September 2025",
   "quantified": "yes",
   "claim_source_kind": "press",
   "source_1_url": "https://www.pymnts.com/dashboard-post/news/delivery/2026/ups-automates-90-of-daily-customs-clearances-with-ai-agents/",
   "source_1_publisher": "PYMNTS (citing UPS Q3 2025 earnings call)",
   "source_1_date": "2026-08-17",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-08-16-ge-aerospace",
   "date": "2026-08-16",
   "company": "GE Aerospace",
   "industry": "Manufacturing and automotive",
   "country": "United States",
   "function": "engineering",
   "use_case_tag": "Code generation and review",
   "use_case": "Devin completes user stories for a previously capacity-constrained software team building airline systems.",
   "vendor_or_inhouse": "Cognition Devin",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "n/a",
   "result_claimed": "almost 2x output in capacity for user stories over three months",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://devin.ai/customers/geaerospace",
   "source_1_publisher": "Cognition",
   "source_1_date": "2026-08-16",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-08-15-abu-dhabi-government-tamm-platform",
   "date": "2026-08-15",
   "company": "Abu Dhabi Government (TAMM platform)",
   "industry": "Public sector",
   "country": "United Arab Emirates",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "The TAMM AI Assistant delivers government services and processes transactions and service payments for residents.",
   "vendor_or_inhouse": "Undisclosed",
   "build": "undisclosed",
   "status": "production",
   "scale_claimed": "115 services; 180,000 transactions plus 37,000 service payment transactions processed",
   "result_claimed": "93.96% satisfaction rate; AI-powered interactions 97.11%, 2.89% transferred to human agents",
   "quantified": "yes",
   "claim_source_kind": "press",
   "source_1_url": "https://gulfnews.com/uae/abu-dhabis-tamm-handles-555m-transactions-with-98-completed-digitally-1.500641850",
   "source_1_publisher": "Gulf News",
   "source_1_date": "2026-08-15",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-08-04-jaloc",
   "date": "2026-08-04",
   "company": "Jaloc (ジャロック)",
   "industry": "Manufacturing and automotive",
   "country": "Japan",
   "function": "sales",
   "use_case_tag": "Sales conversations and quotes",
   "use_case": "Sales agents evaluate deals, flag gaps and suggest next steps, answer staff questions from CRM knowledge and handle website inquiries for a logistics equipment maker.",
   "vendor_or_inhouse": "Salesforce Agentforce",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "company of about 50 employees",
   "result_claimed": "order win rate up 15 points over two years, report writing time cut 80%, deal conversion rate up 5%",
   "quantified": "yes",
   "claim_source_kind": "press",
   "source_1_url": "https://techtarget.itmedia.co.jp/tt/article/2608/04/226080403/",
   "source_1_publisher": "TechTarget Japan (reporting a Salesforce Japan announcement)",
   "source_1_date": "2026-08-04",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-07-30-bajaj-finance",
   "date": "2026-07-30",
   "company": "Bajaj Finance",
   "industry": "Banking",
   "country": "India",
   "function": "sales",
   "use_case_tag": "Sales conversations and quotes",
   "use_case": "AI voice agents handle loan conversations and facilitate disbursements, alongside AI text bots live across most of its products.",
   "vendor_or_inhouse": "Undisclosed (Bajaj Finance FINAI programme)",
   "build": "undisclosed",
   "status": "production",
   "scale_claimed": "10 voice agents live; 24 of 32 AI text bots live",
   "result_claimed": "voice agents facilitated loan disbursements of Rs 2,100 crore in Q1 FY27",
   "quantified": "yes",
   "claim_source_kind": "press",
   "source_1_url": "https://www.business-standard.com/companies/news/bajaj-finance-s-finai-to-unlock-growth-for-next-8-10-years-rajeev-jain-126073001293_1.html",
   "source_1_publisher": "Business Standard",
   "source_1_date": "2026-07-30",
   "source_2_url": "https://www.moneycontrol.com/news/business/bajaj-finance-to-disburse-rs-5-300-crore-loans-via-voice-bots-13714727.html",
   "source_2_publisher": "Moneycontrol",
   "source_2_date": "2025-12-08",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-07-30-wellspan-health",
   "date": "2026-07-30",
   "company": "WellSpan Health",
   "industry": "Healthcare and pharma",
   "country": "United States",
   "function": "support",
   "use_case_tag": "Contact-centre voice agent",
   "use_case": "Ana, a generative AI voice agent, handles inbound and outbound patient calls and answers FAQs, doctor and location requests online.",
   "vendor_or_inhouse": "Hippocratic AI",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "more than 160,000 patient calls per month; more than 7,000 hours of conversation",
   "result_claimed": "n/a",
   "quantified": "no",
   "claim_source_kind": "customer",
   "source_1_url": "https://markets.financialcontent.com/prnews/article/gnwcq-2026-7-30-wellspan-expands-hippocratic-ai-partnership-to-support-clinical-operations-and-improve-patient-experience",
   "source_1_publisher": "WellSpan Health (GlobeNewswire)",
   "source_1_date": "2026-07-30",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-07-29-ocbc",
   "date": "2026-07-29",
   "company": "OCBC",
   "industry": "Banking",
   "country": "Singapore",
   "function": "ops",
   "use_case_tag": "Document, audit and compliance work",
   "use_case": "Helios, an agentic AI platform, front-loads customer due diligence for private banking onboarding and passes screened prospects to relationship managers.",
   "vendor_or_inhouse": "Undisclosed (OCBC Helios platform)",
   "build": "undisclosed",
   "status": "production",
   "scale_claimed": "in use by relationship managers at Bank of Singapore",
   "result_claimed": "n/a",
   "quantified": "no",
   "claim_source_kind": "press",
   "source_1_url": "https://www.computerweekly.com/news/366646713/OCBC-taps-agentic-AI-to-cut-private-banking-onboarding-time",
   "source_1_publisher": "Computer Weekly",
   "source_1_date": "2026-07-29",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-07-28-dbs-bank",
   "date": "2026-07-28",
   "company": "DBS Bank",
   "industry": "Banking",
   "country": "Singapore",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "DBS Joy, an agentic assistant, retrieves and analyses account and transaction data and fulfils requests for corporate and SME clients in conversation.",
   "vendor_or_inhouse": "Undisclosed (DBS Joy)",
   "build": "undisclosed",
   "status": "production",
   "scale_claimed": "rolled out to 350,000 corporate clients in Singapore; chats up 22 per cent and active users up 61 per cent in H1 2026",
   "result_claimed": "7 per cent reduction in calls or e-mail to customer service",
   "quantified": "yes",
   "claim_source_kind": "press",
   "source_1_url": "https://www.businesstimes.com.sg/companies-markets/dbs-rolls-out-agentic-ai-350000-corporate-clients",
   "source_1_publisher": "The Business Times",
   "source_1_date": "2026-07-28",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-07-24-city-of-raleigh",
   "date": "2026-07-24",
   "company": "City of Raleigh",
   "industry": "Public sector",
   "country": "United States",
   "function": "IT",
   "use_case_tag": "IT service desk",
   "use_case": "ServiceNow AI agents, including a triage agent named Ral-E, route and resolve the city's IT support requests.",
   "vendor_or_inhouse": "ServiceNow AI Agents",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "nearly half of IT support requests resolved by an AI agent",
   "result_claimed": "tickets routed correctly 98% to 99% of the time",
   "quantified": "yes",
   "claim_source_kind": "press",
   "source_1_url": "https://www.smartcitiesdive.com/news/ai-service-agent-raleigh-north-carolina-cio-servicenow/826154/",
   "source_1_publisher": "Smart Cities Dive",
   "source_1_date": "2026-07-24",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-07-14-softbank-corp",
   "date": "2026-07-14",
   "company": "SoftBank Corp.",
   "industry": "Telecom",
   "country": "Japan",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "AI agent on SoftBank's business website answers small business customers' questions on products, services, pricing and contracts.",
   "vendor_or_inhouse": "Sierra",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "n/a",
   "result_claimed": "self-resolution rate rose from around 50% at launch to 70%",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://sierra.ai/customers/softbank",
   "source_1_publisher": "Sierra",
   "source_1_date": "2026-07-14",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-06-30-bunnings",
   "date": "2026-06-30",
   "company": "Bunnings",
   "industry": "Retail",
   "country": "Australia",
   "function": "sales",
   "use_case_tag": "Shopping assistant",
   "use_case": "Buddy, a shopping agent, works out products from a plain-language project description or a photo of a handwritten list and fills the cart.",
   "vendor_or_inhouse": "Google Cloud",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "live in Australia since April 2026",
   "result_claimed": "more than doubled online conversion rates and lifted basket sizes",
   "quantified": "no",
   "claim_source_kind": "press",
   "source_1_url": "https://itwire.com/it-industry-news/enterprise-cloud/google-clouds-agentic-era-lands-in-sydney-with-bunnings-woolworths-and-a-footy-club-in-tow",
   "source_1_publisher": "iTWire",
   "source_1_date": "2026-06-30",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-06-25-cvs-health",
   "date": "2026-06-25",
   "company": "CVS Health",
   "industry": "Healthcare and pharma",
   "country": "United States",
   "function": "ops",
   "use_case_tag": "Claims, refunds and authorisations",
   "use_case": "Agentforce agents handle prior authorization and order status work and give contact center staff personalized caller data.",
   "vendor_or_inhouse": "Salesforce Agentforce Health",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "Salesforce's largest Agentforce customer in a regulated industry",
   "result_claimed": "n/a",
   "quantified": "no",
   "claim_source_kind": "press",
   "source_1_url": "https://www.techtarget.com/enterprise-software/news/366645102/CVS-Health-tackles-tactical-agentic-AI-rollouts-for-healthcare",
   "source_1_publisher": "TechTarget",
   "source_1_date": "2026-06-25",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-06-25-salesforce",
   "date": "2026-06-25",
   "company": "Salesforce",
   "industry": "Technology",
   "country": "United States",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "Agentforce service agent on help.salesforce.com resolves customer support inquiries end to end, with handoff to human engineers for the rest.",
   "vendor_or_inhouse": "Salesforce Agentforce (its own product)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "4.3 million inquiries handled (1.5+ million support requests after the first year, Sept 2025)",
   "result_claimed": "resolved 70 percent of inquiries; CEO Marc Benioff said support headcount went from 9,000 to about 5,000",
   "quantified": "yes",
   "claim_source_kind": "customer",
   "source_1_url": "https://www.salesforce.com/news/stories/agentforce-help-agent-announcement/",
   "source_1_publisher": "Salesforce",
   "source_1_date": "2026-06-25",
   "source_2_url": "https://www.salesforce.com/news/stories/first-year-agentforce-customer-zero/",
   "source_2_publisher": "Salesforce",
   "source_2_date": "2025-09-18",
   "source_3_url": "https://www.cnbc.com/2025/09/02/salesforce-ceo-confirms-4000-layoffs-because-i-need-less-heads-with-ai.html",
   "source_3_publisher": "CNBC",
   "source_3_date": "2025-09-02",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-06-24-c-h-robinson",
   "date": "2026-06-24",
   "company": "C.H. Robinson",
   "industry": "Logistics",
   "country": "United States",
   "function": "sales",
   "use_case_tag": "Sales conversations and quotes",
   "use_case": "An AI agent answers every customer freight quote request, a task employees previously covered only partly and slowly.",
   "vendor_or_inhouse": "In-house",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "100% of customer quotes",
   "result_claimed": "quotes answered in 31 seconds versus up to 20 minutes, up from about 60% of quotes answered",
   "quantified": "yes",
   "claim_source_kind": "press",
   "source_1_url": "https://finance.yahoo.com/video/ai-handling-100-c-h-040013408.html",
   "source_1_publisher": "Fortune (via Yahoo Finance)",
   "source_1_date": "2026-06-24",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-06-23-coinbase",
   "date": "2026-06-23",
   "company": "Coinbase",
   "industry": "Fintech",
   "country": "United States",
   "function": "engineering",
   "use_case_tag": "Code generation and review",
   "use_case": "Cloud and local coding agents in Cursor create most pull requests under an agent-first engineering model.",
   "vendor_or_inhouse": "Cursor",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "75% of all PRs created by agents",
   "result_claimed": "some teams cut time from idea to production from 20 days to less than 2 days; 55% more PRs merged per engineer; 7 hours saved per engineer per week",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://cursor.com/blog/coinbase",
   "source_1_publisher": "Cursor",
   "source_1_date": "2026-06-23",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-06-18-the-adecco-group",
   "date": "2026-06-18",
   "company": "The Adecco Group",
   "industry": "Professional services",
   "country": "Switzerland",
   "function": "HR",
   "use_case_tag": "Recruiting and hiring",
   "use_case": "AI agents run pre-screening, interviews, talent pool management, onboarding and redeployment across seven stages of recruitment in 10 countries.",
   "vendor_or_inhouse": "Undisclosed",
   "build": "undisclosed",
   "status": "production",
   "scale_claimed": "1.2 million candidate-agent interactions, including 250,000 completed interviews across 50,000 jobs",
   "result_claimed": "time-to-deliver cut by 50% and fill rates above 80% in lead markets; customer satisfaction 4.3 out of 5",
   "quantified": "yes",
   "claim_source_kind": "customer",
   "source_1_url": "https://www.finanznachrichten.de/nachrichten-2026-06/68798201-the-adecco-group-adecco-surpasses-one-million-ai-powered-candidate-interactions-cutting-time-to-deliver-by-50-008.htm",
   "source_1_publisher": "The Adecco Group (PR Newswire release)",
   "source_1_date": "2026-06-18",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-06-15-ey-global-delivery-services",
   "date": "2026-06-15",
   "company": "EY (Global Delivery Services)",
   "industry": "Professional services",
   "country": "United Kingdom",
   "function": "other",
   "use_case_tag": "Agent workforce across functions",
   "use_case": "EY's Global Delivery Services unit runs AI agents across its operations, with a target to double the count by 2028.",
   "vendor_or_inhouse": "In-house (EY.ai Agentic Platform)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "around 50,000 AI agents deployed; target 100,000 by 2028",
   "result_claimed": "n/a",
   "quantified": "no",
   "claim_source_kind": "press",
   "source_1_url": "https://www.ciol.com/news/ey-targets-100000-ai-agents-by-2028-while-expanding-workforce-12038537",
   "source_1_publisher": "CIOL",
   "source_1_date": "2026-06-15",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-06-12-dubai-electricity-and-water-authority-de",
   "date": "2026-06-12",
   "company": "Dubai Electricity and Water Authority (DEWA)",
   "industry": "Energy and utilities",
   "country": "United Arab Emirates",
   "function": "finance",
   "use_case_tag": "Claims, refunds and authorisations",
   "use_case": "Government utility uses agentic AI in customer workflows, including processing security deposit refunds without human intervention.",
   "vendor_or_inhouse": "Undisclosed",
   "build": "undisclosed",
   "status": "production",
   "scale_claimed": "n/a",
   "result_claimed": "security deposit refund time cut from 4 days to 8 minutes without any human intervention",
   "quantified": "yes",
   "claim_source_kind": "customer",
   "source_1_url": "https://www.zawya.com/en/press-release/government-news/dewa-organises-the-second-agentic-ai-retreat-at-al-sheraa-wq2a3urr",
   "source_1_publisher": "DEWA (press release via Zawya)",
   "source_1_date": "2026-06-12",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-06-04-hitachi",
   "date": "2026-06-04",
   "company": "Hitachi",
   "industry": "Manufacturing and automotive",
   "country": "Japan",
   "function": "ops",
   "use_case_tag": "Document, audit and compliance work",
   "use_case": "A quality-assurance AI agent searches past trouble cases, drafts response reports and analyses issues at Hitachi's Omika works before external sale.",
   "vendor_or_inhouse": "In-house (HMAX Industry)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "n/a",
   "result_claimed": "search time for trouble-response cases cut by about 90%; report writing and analysis time each cut by more than 80%",
   "quantified": "yes",
   "claim_source_kind": "customer",
   "source_1_url": "https://www.nikkei.com/article/DGXZRSP707974_U6A600C2000000/",
   "source_1_publisher": "Hitachi (press release via Nikkei)",
   "source_1_date": "2026-06-04",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-05-18-r1-rcm",
   "date": "2026-05-18",
   "company": "R1 RCM",
   "industry": "Healthcare and pharma",
   "country": "United States",
   "function": "support",
   "use_case_tag": "Contact-centre voice agent",
   "use_case": "A Sierra voice agent replaces IVR menus, understanding patient requests in plain language and resolving or routing calls.",
   "vendor_or_inhouse": "Sierra",
   "build": "vendor",
   "status": "pilot",
   "scale_claimed": "n/a",
   "result_claimed": "resolving up to 40% of incoming calls in early testing",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://sierra.ai/customers/r1-rcm",
   "source_1_publisher": "Sierra",
   "source_1_date": "2026-05-18",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-05-14-paychex",
   "date": "2026-05-14",
   "company": "Paychex",
   "industry": "Professional services",
   "country": "United States",
   "function": "support",
   "use_case_tag": "Contact-centre voice agent",
   "use_case": "Voice AI agent processes routine payroll requests by phone, such as paying an employee for hours worked, for Paychex clients.",
   "vendor_or_inhouse": "Sierra",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "n/a",
   "result_claimed": "early results: 95% positive client satisfaction scores and 93% positive customer effort scores",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://sierra.ai/customers/paychex",
   "source_1_publisher": "Sierra",
   "source_1_date": "2026-05-14",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
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  },
  {
   "id": "2026-05-11-paypal",
   "date": "2026-05-11",
   "company": "PayPal",
   "industry": "Fintech",
   "country": "United States",
   "function": "engineering",
   "use_case_tag": "Code migration and modernisation",
   "use_case": "Engineering teams use Cursor agents for large code upgrades and feature work.",
   "vendor_or_inhouse": "Cursor",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "Java upgrade across 3,000 applications",
   "result_claimed": "3,000-app Java upgrade completed 6x faster; high-adoption teams deploy daily, up from monthly releases",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://cursor.com/blog/paypal",
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   "source_3_url": "",
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   "added": "2026-10-04",
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  },
  {
   "id": "2026-05-07-microsoft",
   "date": "2026-05-07",
   "company": "Microsoft",
   "industry": "Technology",
   "country": "United States",
   "function": "IT",
   "use_case_tag": "IT service desk",
   "use_case": "Employee Self-Service Agent is the first point of contact for IT support, answering and resolving issues before escalation to human help desk.",
   "vendor_or_inhouse": "In-house (Microsoft Employee Self-Service Agent)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "more than 300,000 employees and vendors in 103 countries and regions",
   "result_claimed": "better first-touch answers and faster issue resolution, reducing escalations and ticket volume (qualitative)",
   "quantified": "no",
   "claim_source_kind": "customer",
   "source_1_url": "https://www.microsoft.com/insidetrack/blog/transforming-it-support-across-microsoft-with-the-employee-self-service-agent/",
   "source_1_publisher": "Microsoft Inside Track",
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   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
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   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-05-04-ecoatm",
   "date": "2026-05-04",
   "company": "ecoATM",
   "industry": "Retail",
   "country": "United States",
   "function": "support",
   "use_case_tag": "Contact-centre voice agent",
   "use_case": "Voice AI agent Echo answers inbound customer calls about device value, kiosk locations and data handling before they reach a human.",
   "vendor_or_inhouse": "Sierra",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "n/a",
   "result_claimed": "handling more than 30% of inbound calls within the first month, now in the mid-30% range",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://sierra.ai/customers/ecoatm",
   "source_1_publisher": "Sierra",
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   "source_3_url": "",
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   "added": "2026-10-04",
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  },
  {
   "id": "2026-04-22-aes",
   "date": "2026-04-22",
   "company": "AES",
   "industry": "Energy and utilities",
   "country": "United States",
   "function": "ops",
   "use_case_tag": "Document, audit and compliance work",
   "use_case": "A multi-agent system on Claude processes audit documents, breaks down tasks and generates reports for internal health and safety audits.",
   "vendor_or_inhouse": "In-house (on Anthropic Claude via Google Cloud)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "about 1,550 internal safety audits annually",
   "result_claimed": "99% reduction in audit costs; audit results from 14 days to one hour; audit accuracy up by up to 20%",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://cloud.google.com/transform/101-real-world-generative-ai-use-cases-from-industry-leaders",
   "source_1_publisher": "Google Cloud",
   "source_1_date": "2026-04-22",
   "source_2_url": "https://cloud.google.com/customers/aes",
   "source_2_publisher": "Google Cloud",
   "source_2_date": "",
   "source_3_url": "https://claude.com/customers/aes",
   "source_3_publisher": "Anthropic",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-04-22-danfoss",
   "date": "2026-04-22",
   "company": "Danfoss",
   "industry": "Manufacturing and automotive",
   "country": "Denmark",
   "function": "ops",
   "use_case_tag": "Email and order processing",
   "use_case": "AI agents automate email-based customer order processing, making most transactional order decisions without staff.",
   "vendor_or_inhouse": "Go Autonomous on Google Cloud",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "operations in over 100 countries",
   "result_claimed": "80% of transactional decisions automated; average customer response time cut from 42 hours to near real-time",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://cloud.google.com/transform/101-real-world-generative-ai-use-cases-from-industry-leaders",
   "source_1_publisher": "Google Cloud",
   "source_1_date": "2026-04-22",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-04-22-reliance-reliance-retail",
   "date": "2026-04-22",
   "company": "Reliance (Reliance Retail)",
   "industry": "Retail",
   "country": "India",
   "function": "sales",
   "use_case_tag": "Shopping assistant",
   "use_case": "A shopping agent takes a goal such as planning a birthday party, guides the customer and assembles the cart.",
   "vendor_or_inhouse": "Google Cloud",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "millions of customers",
   "result_claimed": "greater revenue per session",
   "quantified": "no",
   "claim_source_kind": "vendor",
   "source_1_url": "https://cloud.google.com/transform/101-real-world-generative-ai-use-cases-from-industry-leaders",
   "source_1_publisher": "Google Cloud",
   "source_1_date": "2026-04-22",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-04-22-telecom-italia-tim",
   "date": "2026-04-22",
   "company": "Telecom Italia (TIM)",
   "industry": "Telecom",
   "country": "Italy",
   "function": "support",
   "use_case_tag": "Contact-centre voice agent",
   "use_case": "A voice agent handles a large share of inbound customer calls.",
   "vendor_or_inhouse": "Google Cloud",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "n/a",
   "result_claimed": "efficiency up 20%",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://cloud.google.com/transform/101-real-world-generative-ai-use-cases-from-industry-leaders",
   "source_1_publisher": "Google Cloud",
   "source_1_date": "2026-04-22",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
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   "added": "2026-10-04",
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  },
  {
   "id": "2026-04-15-engine",
   "date": "2026-04-15",
   "company": "Engine",
   "industry": "Travel and hospitality",
   "country": "United States",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "Agentforce agent Eva handles hotel, flight and car rental support requests end to end, including cancellations and group booking changes.",
   "vendor_or_inhouse": "Salesforce Agentforce",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "over 800,000 annual customer support cases",
   "result_claimed": "fully handles 50% of chat cases with no human intervention; 15% decrease in average handle time; first version built in 12 days",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://www.salesforce.com/news/press-releases/2026/04/15/engine-powers-travel-experiences-with-agentforce-slack/",
   "source_1_publisher": "Salesforce",
   "source_1_date": "2026-04-15",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-03-23-bny",
   "date": "2026-03-23",
   "company": "BNY",
   "industry": "Banking",
   "country": "United States",
   "function": "ops",
   "use_case_tag": "Agent workforce across functions",
   "use_case": "More than 140 'digital employees' on BNY's Eliza platform execute operations work such as payment repair and report to human managers.",
   "vendor_or_inhouse": "In-house (Eliza platform)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "more than 140 agents, each with roughly two dozen skills; about 100 managers oversee digital employees",
   "result_claimed": "CEO says a digital employee can do three quarters of a task in 10 minutes instead of two weeks",
   "quantified": "yes",
   "claim_source_kind": "press",
   "source_1_url": "https://www.businessinsider.com/bny-managers-teams-humans-agentic-ai-digital-employees-robin-vince-2026-3",
   "source_1_publisher": "Business Insider",
   "source_1_date": "2026-03-23",
   "source_2_url": "https://thefintechtimes.com/sibos-2026-day-two-banks-put-ai-agents-to-work-but-keep-the-judgement-for-people/",
   "source_2_publisher": "The Fintech Times",
   "source_2_date": "2026-09-30",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-03-23-starling-bank",
   "date": "2026-03-23",
   "company": "Starling Bank",
   "industry": "Banking",
   "country": "United Kingdom",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "Starling Assistant carries out banking tasks for customers, such as setting savings goals with automatic transfers and organising bill payments.",
   "vendor_or_inhouse": "In-house (on Google Gemini, Google Cloud)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "rolled out to personal current account holders from 20 March 2026",
   "result_claimed": "n/a",
   "quantified": "no",
   "claim_source_kind": "press",
   "source_1_url": "https://thepaypers.com/fintech/news/starling-bank-rolls-out-agentic-ai-financial-assistant-in-the-uk",
   "source_1_publisher": "The Paypers",
   "source_1_date": "2026-03-23",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-03-17-vivid-seats",
   "date": "2026-03-17",
   "company": "Vivid Seats",
   "industry": "Retail",
   "country": "United States",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "AI agent recognizes logged-in fans, pulls up their orders and resolves common ticket questions such as locating tickets and delivery timelines.",
   "vendor_or_inhouse": "Sierra",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "n/a",
   "result_claimed": "containment increased by 40% and customer satisfaction rose by 35% since launch",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://sierra.ai/customers/vivid-seats",
   "source_1_publisher": "Sierra",
   "source_1_date": "2026-03-17",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-03-04-singtel",
   "date": "2026-03-04",
   "company": "Singtel",
   "industry": "Telecom",
   "country": "Singapore",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "AI assistant Shirley resolves mobile and home troubleshooting cases and completes roaming sign-ups across chat and voice.",
   "vendor_or_inhouse": "Sierra",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "over 70,000 customer cases in the first six weeks since launch",
   "result_claimed": "73% of troubleshooting cases resolved without a Customer Care officer; 76% of roaming sign-up requests completed without one",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://sierra.ai/customers/singtel",
   "source_1_publisher": "Sierra",
   "source_1_date": "2026-03-04",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-03-03-formula-1",
   "date": "2026-03-03",
   "company": "Formula 1",
   "industry": "Media and publishing",
   "country": "United Kingdom",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "Agentforce resolves routine fan support issues such as login or streaming problems; F1 also launched a fan companion agent.",
   "vendor_or_inhouse": "Salesforce Agentforce",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "n/a",
   "result_claimed": "80% of queries handled within four hours; chat handling times reduced by 30%",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://www.salesforce.com/news/press-releases/2026/03/03/formula-1-agentforce-to-grow-fan-connection/",
   "source_1_publisher": "Salesforce",
   "source_1_date": "2026-03-03",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-02-13-box",
   "date": "2026-02-13",
   "company": "Box",
   "industry": "Technology",
   "country": "United States",
   "function": "engineering",
   "use_case_tag": "Code generation and review",
   "use_case": "Cursor rolled out organization-wide as Box's core IDE and agent platform for roadmap work and migrations.",
   "vendor_or_inhouse": "Cursor",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "rolled out throughout the organization",
   "result_claimed": "30-50% improvement in roadmap delivery and 80-90% faster migrations",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://cursor.com/blog/box",
   "source_1_publisher": "Cursor",
   "source_1_date": "2026-02-13",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-02-09-stripe",
   "date": "2026-02-09",
   "company": "Stripe",
   "industry": "Fintech",
   "country": "United States",
   "function": "engineering",
   "use_case_tag": "Code generation and review",
   "use_case": "Homegrown one-shot coding agents called Minions take tasks end to end and open pull requests that engineers merge.",
   "vendor_or_inhouse": "In-house (Minions)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "more than a thousand pull requests merged each week",
   "result_claimed": "n/a",
   "quantified": "no",
   "claim_source_kind": "customer",
   "source_1_url": "https://stripe.dev/blog/minions-stripes-one-shot-end-to-end-coding-agents",
   "source_1_publisher": "Stripe",
   "source_1_date": "2026-02-09",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-02-06-nvidia",
   "date": "2026-02-06",
   "company": "NVIDIA",
   "industry": "Technology",
   "country": "United States",
   "function": "engineering",
   "use_case_tag": "Code generation and review",
   "use_case": "Cursor's coding agent finds and fixes bugs and writes code for NVIDIA developers.",
   "vendor_or_inhouse": "Cursor",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "30,000 developers",
   "result_claimed": "3x more code committed when using Cursor",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://cursor.com/blog/nvidia",
   "source_1_publisher": "Cursor",
   "source_1_date": "2026-02-06",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-02-04-sofi",
   "date": "2026-02-04",
   "company": "SoFi",
   "industry": "Fintech",
   "country": "United States",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "AI agent handles member support conversations across SoFi's banking, investing and lending products.",
   "vendor_or_inhouse": "Sierra",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "more than 50,000 conversations weekly",
   "result_claimed": "61% containment; chat-contained NPS up 33 points",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://sierra.ai/customers/sofi",
   "source_1_publisher": "Sierra",
   "source_1_date": "2026-02-04",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-01-24-wex",
   "date": "2026-01-24",
   "company": "WEX",
   "industry": "Fintech",
   "country": "United States",
   "function": "engineering",
   "use_case_tag": "Code generation and review",
   "use_case": "Developers use GitHub Copilot agent mode and the Copilot coding agent to ship code more autonomously.",
   "vendor_or_inhouse": "GitHub Copilot coding agent",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "1,700+ seats",
   "result_claimed": "~30% more code shipped; ~30% higher developer productivity; ~60% ROI",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://github.com/customer-stories/wex",
   "source_1_publisher": "GitHub",
   "source_1_date": "2026-01-24",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-01-12-mckinsey-and-company",
   "date": "2026-01-12",
   "company": "McKinsey & Company",
   "industry": "Professional services",
   "country": "United States",
   "function": "other",
   "use_case_tag": "Agent workforce across functions",
   "use_case": "AI agents work alongside consultants across the firm; CEO Bob Sternfels counts them as part of a 60,000-strong workforce.",
   "vendor_or_inhouse": "In-house (QuantumBlack)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "about 25,000 AI agents alongside 40,000 humans",
   "result_claimed": "n/a",
   "quantified": "no",
   "claim_source_kind": "press",
   "source_1_url": "https://www.businessinsider.com/mckinsey-workforce-ai-agents-consulting-industry-bob-sternfels-2026-1",
   "source_1_publisher": "Business Insider",
   "source_1_date": "2026-01-12",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2026-01-11-the-home-depot",
   "date": "2026-01-11",
   "company": "The Home Depot",
   "industry": "Retail",
   "country": "United States",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "Conversational AI across SMS, chat and phone understands customer intent and resolves service issues in real time, replacing menu-driven automation.",
   "vendor_or_inhouse": "Google Cloud (Gemini Enterprise for CX)",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "live across SMS, chat and phone",
   "result_claimed": "materially better engagement and resolution outcomes",
   "quantified": "no",
   "claim_source_kind": "customer",
   "source_1_url": "https://finance.yahoo.com/news/home-depot-google-cloud-launch-145900370.html",
   "source_1_publisher": "The Home Depot and Google Cloud (press release)",
   "source_1_date": "2026-01-11",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-12-31-allianz",
   "date": "2025-12-31",
   "company": "Allianz",
   "industry": "Insurance",
   "country": "Germany",
   "function": "ops",
   "use_case_tag": "Claims, refunds and authorisations",
   "use_case": "Project Nemo coordinates seven AI agents for coverage, weather, fraud and payout checks on small food spoilage claims in Australia.",
   "vendor_or_inhouse": "Undisclosed (Allianz Project Nemo)",
   "build": "undisclosed",
   "status": "production",
   "scale_claimed": "food spoilage claims under AUD 500 after catastrophe events in Australia, live since July 2025",
   "result_claimed": "80% reduction in claims processing and settlement time; claims processed in under a day, often within hours",
   "quantified": "yes",
   "claim_source_kind": "press",
   "source_1_url": "https://www.insurzine.com/2025/12/31/agentic-ai-allianz-lancia-la-sua-prima-soluzione-per-accelerare-le-richieste-di-risarcimento-per-deterioramento-degli-alimenti/",
   "source_1_publisher": "Insurzine",
   "source_1_date": "2025-12-31",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-12-02-itau-unibanco",
   "date": "2025-12-02",
   "company": "Itau Unibanco",
   "industry": "Banking",
   "country": "Brazil",
   "function": "engineering",
   "use_case_tag": "Code migration and modernisation",
   "use_case": "Devin runs code migrations, security fixes, test writing and documentation across the bank's software development lifecycle.",
   "vendor_or_inhouse": "Cognition Devin",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "300,000+ repos documented; 59 services migrated; 800 database objects migrated",
   "result_claimed": ".NET to Java migration 6x faster at 5x lower cost; about 70% of security vulnerabilities remediated automatically; test coverage up from ~50% to ~90+%",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://devin.ai/customers/itau",
   "source_1_publisher": "Cognition",
   "source_1_date": "2025-12-02",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-11-25-dhl-supply-chain-dhl-group",
   "date": "2025-11-25",
   "company": "DHL Supply Chain (DHL Group)",
   "industry": "Logistics",
   "country": "Germany",
   "function": "ops",
   "use_case_tag": "Email and order processing",
   "use_case": "AI agents autonomously handle phone and email work such as appointment scheduling, transport status calls and high-priority warehouse coordination.",
   "vendor_or_inhouse": "HappyRobot",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "hundreds of thousands of emails and millions of voice minutes annually",
   "result_claimed": "n/a",
   "quantified": "no",
   "claim_source_kind": "vendor",
   "source_1_url": "https://finance.yahoo.com/news/dhl-boosts-operational-efficiency-customer-173200578.html",
   "source_1_publisher": "HappyRobot / DHL (GlobeNewswire release)",
   "source_1_date": "2025-11-25",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-11-18-klarna",
   "date": "2025-11-18",
   "company": "Klarna",
   "industry": "Fintech",
   "country": "Sweden",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "Klarna's AI assistant resolves customer service chats end to end, such as refunds, returns and payment questions, inside the Klarna app.",
   "vendor_or_inhouse": "In-house",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "28m annual conversations",
   "result_claimed": "solves 81% of customer service chats; does the equivalent work of 853 full time agents; $58m of annual cost savings; customer satisfaction on par with human agents",
   "quantified": "yes",
   "claim_source_kind": "customer",
   "source_1_url": "https://www.sec.gov/Archives/edgar/data/2003292/000162828025052805/exhibit992klarnapresenta.htm",
   "source_1_publisher": "Klarna (Q3 2025 investor presentation, SEC Form 6-K Exhibit 99.2)",
   "source_1_date": "2025-11-18",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-11-06-spotify",
   "date": "2025-11-06",
   "company": "Spotify",
   "industry": "Media and publishing",
   "country": "Sweden",
   "function": "engineering",
   "use_case_tag": "Code migration and modernisation",
   "use_case": "Background coding agent (Honk) in the Fleet Management platform makes code migrations and opens pull requests across repositories.",
   "vendor_or_inhouse": "In-house (Honk background coding agent)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "more than 1,500 merged AI-generated pull requests; hundreds of developers interact with the agent",
   "result_claimed": "total time saving of 60-90% on these migrations compared to writing code by hand",
   "quantified": "yes",
   "claim_source_kind": "customer",
   "source_1_url": "https://engineering.atspotify.com/2025/11/spotifys-background-coding-agent-part-1",
   "source_1_publisher": "Spotify Engineering",
   "source_1_date": "2025-11-06",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-10-27-rocket-mortgage",
   "date": "2025-10-27",
   "company": "Rocket Mortgage",
   "industry": "Fintech",
   "country": "United States",
   "function": "sales",
   "use_case_tag": "Sales conversations and quotes",
   "use_case": "Rocket's Digital Assistant guides homebuyers from first questions to preapproval across chat and voice, including outbound calls.",
   "vendor_or_inhouse": "Sierra",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "more than 400,000 successful chat conversations and over one million outbound dials each month",
   "result_claimed": "conversion rates four times higher when clients use both AI chat and a banker",
   "quantified": "no",
   "claim_source_kind": "vendor",
   "source_1_url": "https://sierra.ai/customers/rocket-mortgage",
   "source_1_publisher": "Sierra",
   "source_1_date": "2025-10-27",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-10-23-chime",
   "date": "2025-10-23",
   "company": "Chime",
   "industry": "Fintech",
   "country": "United States",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "AI agent resolves member questions such as direct deposits, account access and password resets instantly.",
   "vendor_or_inhouse": "Sierra",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "n/a",
   "result_claimed": "resolution rates increased from 50% to over 70%",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://sierra.ai/customers/chime",
   "source_1_publisher": "Sierra",
   "source_1_date": "2025-10-23",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-10-15-tubi",
   "date": "2025-10-15",
   "company": "Tubi",
   "industry": "Media and publishing",
   "country": "United States",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "AI agent handles viewer support, from streaming troubleshooting to password resets, and recommends content.",
   "vendor_or_inhouse": "Sierra",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "n/a",
   "result_claimed": "containment reached 80%; CSAT up seven percentage points; resolution times shifted from hours or days to minutes",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://sierra.ai/customers/tubi",
   "source_1_publisher": "Sierra",
   "source_1_date": "2025-10-15",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-10-14-williams-sonoma-inc",
   "date": "2025-10-14",
   "company": "Williams-Sonoma, Inc.",
   "industry": "Retail",
   "country": "United States",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "AI agents across its brands answer and resolve customer service chats; a sous chef agent named Olive offers cooking and hosting help.",
   "vendor_or_inhouse": "Salesforce Agentforce",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "brand portfolio including Williams Sonoma, West Elm and Pottery Barn",
   "result_claimed": "n/a",
   "quantified": "no",
   "claim_source_kind": "vendor",
   "source_1_url": "https://www.salesforce.com/news/press-releases/2025/10/14/williams-sonoma-inc-agentforce-customer-support/",
   "source_1_publisher": "Salesforce",
   "source_1_date": "2025-10-14",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-10-13-opentable",
   "date": "2025-10-13",
   "company": "OpenTable",
   "industry": "Travel and hospitality",
   "country": "United States",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "Agentforce agent autonomously resolves support inquiries from diners and restaurants, routing complex cases to human reps.",
   "vendor_or_inhouse": "Salesforce Agentforce",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "n/a",
   "result_claimed": "resolved 70% of diner and restaurant inquiries autonomously",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://www.salesforce.com/news/press-releases/2025/10/13/agentic-enterprise-announcement/",
   "source_1_publisher": "Salesforce",
   "source_1_date": "2025-10-13",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-10-13-reddit",
   "date": "2025-10-13",
   "company": "Reddit",
   "industry": "Technology",
   "country": "United States",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "Agentforce agent handles advertiser support cases, deflecting routine cases and speeding responses to advertisers.",
   "vendor_or_inhouse": "Salesforce Agentforce",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "n/a",
   "result_claimed": "deflected 46% of support cases; cut resolution times by 84%; average response time down from 8.9 minutes to 1.4 minutes",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://www.salesforce.com/news/press-releases/2025/10/13/agentic-enterprise-announcement/",
   "source_1_publisher": "Salesforce",
   "source_1_date": "2025-10-13",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-08-25-litera",
   "date": "2025-08-25",
   "company": "Litera",
   "industry": "Technology",
   "country": "United States",
   "function": "engineering",
   "use_case_tag": "Code generation and review",
   "use_case": "Devin-based testing agents write tests and run regression work for legal software products.",
   "vendor_or_inhouse": "Cognition Devin",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "250 engineers; 5 major products in 3 weeks",
   "result_claimed": "40% increased test coverage and 93% faster regression cycles",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://devin.ai/customers/litera",
   "source_1_publisher": "Cognition",
   "source_1_date": "2025-08-25",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-08-21-ibm",
   "date": "2025-08-21",
   "company": "IBM",
   "industry": "Technology",
   "country": "United States",
   "function": "HR",
   "use_case_tag": "HR service desk",
   "use_case": "AskHR agent on watsonx Orchestrate automates more than 80 HR tasks and answers employee HR questions.",
   "vendor_or_inhouse": "In-house (IBM watsonx Orchestrate)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "over 2.1 million employee conversations; more than 80 HR tasks automated",
   "result_claimed": "94% containment rate of common questions; 40% reduction in HR operational costs over four years; 75% fewer support tickets since 2016",
   "quantified": "yes",
   "claim_source_kind": "customer",
   "source_1_url": "https://www.ibm.com/case-studies/ibm-askhr",
   "source_1_publisher": "IBM",
   "source_1_date": "2025-08-21",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-07-18-accenture",
   "date": "2025-07-18",
   "company": "Accenture",
   "industry": "Professional services",
   "country": "Ireland",
   "function": "IT",
   "use_case_tag": "IT operations automation",
   "use_case": "An internal agent platform (AATA) runs IT operations tasks such as VPN configuration and auto-remediates employee IT issues to close tickets faster.",
   "vendor_or_inhouse": "In-house (Accenture Advanced Technology Agent)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "more than 100 active agents; supports roughly 800,000 employees",
   "result_claimed": "VPN configuration cut from 30 minutes to two minutes, more than a 93% reduction",
   "quantified": "yes",
   "claim_source_kind": "press",
   "source_1_url": "https://www.cio.com/article/4022657/accenture-reimagines-it-operations-with-agentic-ai.html",
   "source_1_publisher": "CIO",
   "source_1_date": "2025-07-18",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-07-15-aig",
   "date": "2025-07-15",
   "company": "AIG",
   "industry": "Insurance",
   "country": "United States",
   "function": "finance",
   "use_case_tag": "Claims, refunds and authorisations",
   "use_case": "Claude is built into AIG's underwriting process to review submitted business faster and improve data accuracy for underwriters.",
   "vendor_or_inhouse": "Anthropic Claude",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "early rollouts in underwriting",
   "result_claimed": "timeline to review business compressed by more than 5x; data accuracy improved from 75% to over 90%",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://www.anthropic.com/news/claude-for-financial-services",
   "source_1_publisher": "Anthropic",
   "source_1_date": "2025-07-15",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-07-11-goldman-sachs",
   "date": "2025-07-11",
   "company": "Goldman Sachs",
   "industry": "Banking",
   "country": "United States",
   "function": "engineering",
   "use_case_tag": "Code generation and review",
   "use_case": "Autonomous AI software engineer Devin tested to join the bank's 12,000 human developers on coding work.",
   "vendor_or_inhouse": "Cognition Devin",
   "build": "vendor",
   "status": "pilot",
   "scale_claimed": "hundreds of Devins initially, possibly thousands depending on use cases",
   "result_claimed": "n/a",
   "quantified": "no",
   "claim_source_kind": "press",
   "source_1_url": "https://www.cnbc.com/2025/07/11/goldman-sachs-autonomous-coder-pilot-marks-major-ai-milestone.html",
   "source_1_publisher": "CNBC",
   "source_1_date": "2025-07-11",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-06-23-1-800accountant",
   "date": "2025-06-23",
   "company": "1-800Accountant",
   "industry": "Professional services",
   "country": "United States",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "Agentforce agent answers and resolves client support chats, such as tax return status questions, during tax season surges.",
   "vendor_or_inhouse": "Salesforce Agentforce",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "over 1,000 client engagements resolved in the first 24 hours",
   "result_claimed": "autonomously resolved 70% of administrative chat engagements during 2025 tax weeks; 90% case deflection rate during tax week (Salesforce, Oct 2025)",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://www.salesforce.com/news/press-releases/2025/06/23/agentforce-3-announcement/",
   "source_1_publisher": "Salesforce",
   "source_1_date": "2025-06-23",
   "source_2_url": "https://www.salesforce.com/news/press-releases/2025/03/04/1800accountant-agentforce-customer-support/",
   "source_2_publisher": "Salesforce",
   "source_2_date": "2025-03-04",
   "source_3_url": "https://www.salesforce.com/news/press-releases/2025/10/13/agentic-enterprise-announcement/",
   "source_3_publisher": "Salesforce",
   "source_3_date": "2025-10-13",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-06-13-chipotle-mexican-grill",
   "date": "2025-06-13",
   "company": "Chipotle Mexican Grill",
   "industry": "Food and restaurants",
   "country": "United States",
   "function": "HR",
   "use_case_tag": "Recruiting and hiring",
   "use_case": "Ava Cado, an AI hiring agent, chats with candidates, collects information, schedules interviews for managers and sends offers to selected candidates.",
   "vendor_or_inhouse": "Paradox",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "n/a",
   "result_claimed": "hiring time reduced by 75%",
   "quantified": "yes",
   "claim_source_kind": "press",
   "source_1_url": "https://www.nbcwashington.com/news/business/money-report/chipotle-ceo-says-ai-has-cut-hiring-time-by-75-it-ensures-we-have-the-best-talent-thats-available/3935525/",
   "source_1_publisher": "CNBC (via NBC4 Washington)",
   "source_1_date": "2025-06-13",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-06-11-heathrow-airport",
   "date": "2025-06-11",
   "company": "Heathrow Airport",
   "industry": "Travel and hospitality",
   "country": "United Kingdom",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "Agentforce agent Hallie answers traveller questions on WhatsApp, such as gate directions, amenities, wayfinding and flight status, without human transfer.",
   "vendor_or_inhouse": "Salesforce Agentforce",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "n/a",
   "result_claimed": "90% chat resolution rate without human agent transfer; 40% improvement in digital contact efficiency; 50+% fewer chat exchanges to get an answer",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://www.salesforce.com/uk/news/press-releases/2025/06/11/heathrow-airport-agentforce-passenger-experience/",
   "source_1_publisher": "Salesforce",
   "source_1_date": "2025-06-11",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-05-22-rakuten",
   "date": "2025-05-22",
   "company": "Rakuten",
   "industry": "Retail",
   "country": "Japan",
   "function": "engineering",
   "use_case_tag": "Code generation and review",
   "use_case": "Claude Code runs long autonomous coding jobs, including a complex open-source refactor, and speeds feature delivery for engineering teams.",
   "vendor_or_inhouse": "Anthropic Claude Code",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "7 hours of sustained autonomous coding on one refactoring task",
   "result_claimed": "average time to market for new features cut from 24 working days to 5 days, a 79% reduction",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://www.anthropic.com/news/claude-4",
   "source_1_publisher": "Anthropic",
   "source_1_date": "2025-05-22",
   "source_2_url": "https://claude.com/customers/rakuten",
   "source_2_publisher": "Anthropic",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-05-21-ehealth",
   "date": "2025-05-21",
   "company": "eHealth",
   "industry": "Insurance",
   "country": "United States",
   "function": "sales",
   "use_case_tag": "Sales conversations and quotes",
   "use_case": "AI voice agents run initial screening calls with prospective insurance customers when staff cannot keep up with volume and after hours.",
   "vendor_or_inhouse": "Undisclosed",
   "build": "undisclosed",
   "status": "production",
   "scale_claimed": "n/a",
   "result_claimed": "n/a",
   "quantified": "no",
   "claim_source_kind": "press",
   "source_1_url": "https://www.livemint.com/ai/artificial-intelligence/ai-voice-agents-are-ready-to-take-your-call-11747829297712.html",
   "source_1_publisher": "Mint (The Wall Street Journal syndication)",
   "source_1_date": "2025-05-21",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-03-25-ramp",
   "date": "2025-03-25",
   "company": "Ramp",
   "industry": "Fintech",
   "country": "United States",
   "function": "engineering",
   "use_case_tag": "Code generation and review",
   "use_case": "Devin handles repetitive maintenance and technical debt tasks across the engineering organization and opens pull requests.",
   "vendor_or_inhouse": "Cognition Devin",
   "build": "vendor",
   "status": "production",
   "scale_claimed": "up to 80 merged PRs each week",
   "result_claimed": "10,000+ hours saved each month on rote tasks",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://devin.ai/customers/ramp",
   "source_1_publisher": "Cognition",
   "source_1_date": "2025-03-25",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-03-13-airbnb",
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   "company": "Airbnb",
   "industry": "Travel and hospitality",
   "country": "United States",
   "function": "engineering",
   "use_case_tag": "Code migration and modernisation",
   "use_case": "LLM-driven automation pipeline with validation and retry loops migrated test files from Enzyme to React Testing Library.",
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   "status": "production",
   "scale_claimed": "75% of target files migrated automatically in 4 hours on the first bulk run",
   "result_claimed": "migration estimated at 1.5 years of engineering time finished in 6 weeks",
   "quantified": "yes",
   "claim_source_kind": "customer",
   "source_1_url": "https://medium.com/airbnb-engineering/accelerating-large-scale-test-migration-with-llms-9565c208023b",
   "source_1_publisher": "Airbnb Engineering",
   "source_1_date": "2025-03-13",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  },
  {
   "id": "2025-02-06-lyft",
   "date": "2025-02-06",
   "company": "Lyft",
   "industry": "Travel and hospitality",
   "country": "United States",
   "function": "support",
   "use_case_tag": "Customer service resolution",
   "use_case": "Customer care AI assistant resolves rider and driver support inquiries and hands complex cases to human specialists.",
   "vendor_or_inhouse": "In-house (on Anthropic Claude via Amazon Bedrock)",
   "build": "in-house",
   "status": "production",
   "scale_claimed": "thousands of daily customer inquiries",
   "result_claimed": "reduced customer service resolution time by 87%",
   "quantified": "yes",
   "claim_source_kind": "vendor",
   "source_1_url": "https://www.anthropic.com/news/lyft-announcement",
   "source_1_publisher": "Anthropic",
   "source_1_date": "2025-02-06",
   "source_2_url": "",
   "source_2_publisher": "",
   "source_2_date": "",
   "source_3_url": "",
   "source_3_publisher": "",
   "source_3_date": "",
   "added": "2026-10-04",
   "updated": ""
  }
 ]
}
