{
 "name": "AI Agent Pricing Changes 2026: Log and Pricing Model Census",
 "source": "https://gravity.fast/data/ai-agent-pricing-changes/",
 "license": "CC BY 4.0",
 "updated": "2026-10-04",
 "rows": [
  {
   "date": "2026-09-22",
   "date_precision": "day",
   "vendor": "Taskade",
   "product": "Taskade Enterprise",
   "what": "Enterprise lost its published price: the card read $250 a month with a self-serve Get Enterprise button on 1 September 2026 and now reads Custom with a Contact sales button. Free, Pro, Business and Max are unchanged at $0, $10, $25 and $100 a month on annual billing. The page's own Offer structured data still carried the old $250 a month ($3,000 a year) figure when we checked",
   "old": "$250 a month, annual billing, self-serve",
   "new": "Custom, contact sales",
   "unit_from": "flat",
   "unit_to": "flat",
   "direction": "restructure",
   "source_quality": "pricing-watch",
   "source_url": "https://web.archive.org/web/20260901161346/https://www.taskade.com/pricing"
  },
  {
   "date": "2026-08-01",
   "date_precision": "month",
   "vendor": "Gumloop",
   "product": "Gumloop Pro",
   "what": "Gumloop fixed Pro at $37 for 20,000 credits and added an 8% orchestration fee on agent chats, with overage off by default.",
   "old": "Pro slider from $37 (20k credits) to $1,840 (1M credits); unlimited overage by default",
   "new": "Pro $37 per month for 20,000 credits; 8% orchestration fee (16% with BYOK); overage opt-in, capped at 1M credits",
   "unit_from": "credit",
   "unit_to": "credit",
   "direction": "increase",
   "source_quality": "tracker",
   "source_url": "https://www.usagepricing.com/blueprint/activity/gumloop-2026-08-26-flat-pro-orchestration-fee https://gravity.fast/blog/ai-agent-pricing-index/"
  },
  {
   "date": "2026-08-01",
   "date_precision": "month",
   "vendor": "Lindy",
   "product": "Lindy",
   "what": "Lindy moved from flat per-account plans to per-user plans with a credit pool shared across the workspace, cutting entry Plus to $29.99 per user.",
   "old": "Plus $49.99 per month per account",
   "new": "Plus $29.99 per user per month (3,000 pooled credits); Pro $99.99; Max $199.99",
   "unit_from": "flat",
   "unit_to": "seat",
   "direction": "restructure",
   "source_quality": "tracker",
   "source_url": "https://www.usagepricing.com/blueprint/activity/lindy-2026-08-11-per-seat-billing-credit-meter https://docs.lindy.ai/pricing https://gravity.fast/blog/ai-agent-pricing-index/"
  },
  {
   "date": "2026-08-01",
   "date_precision": "month",
   "vendor": "Make",
   "product": "Make plans",
   "what": "Make collapsed its Core, Pro and Teams tiers into one paid plan with a lower 5,000-credit entry step.",
   "old": "Core $9, Pro $16, Teams $29 per month (annual) at a 10,000-credit entry step",
   "new": "One paid Make plan from $9 per month (annual) at 5,000 credits",
   "unit_from": "credit",
   "unit_to": "credit",
   "direction": "restructure",
   "source_quality": "tracker",
   "source_url": "https://www.usagepricing.com/blueprint/activity/make-2026-08-06-single-make-plan https://gravity.fast/blog/ai-agent-pricing-index/"
  },
  {
   "date": "2026-07-28",
   "date_precision": "day",
   "vendor": "Cursor",
   "product": "Cursor Start (India)",
   "what": "Cursor launched an India-only plan priced in rupees and payable by UPI.",
   "old": "Cheapest paid individual plan: Pro at $20 per month",
   "new": "Cursor Start at INR 649 per month, tax inclusive",
   "unit_from": "flat",
   "unit_to": "flat",
   "direction": "decrease",
   "source_quality": "primary",
   "source_url": "https://cursor.com/blog/cursor-start-india"
  },
  {
   "date": "2026-06-26",
   "date_precision": "day",
   "vendor": "Salesforce",
   "product": "Agentforce Help Agent",
   "what": "Salesforce announced a packaged service agent billed only when it resolves an issue on its own, available from July 2026.",
   "old": "$2 per conversation or $0.10 per action",
   "new": "$2 per resolution",
   "unit_from": "conversation",
   "unit_to": "resolution",
   "direction": "new-unit",
   "source_quality": "primary",
   "source_url": "https://www.constellationr.com/insights/news/salesforce-takes-run-outcome-based-help-agent-pricing https://www.salesforceben.com/huge-agentforce-pricing-shift-salesforce-introduces-pay-per-resolution/"
  },
  {
   "date": "2026-06-01",
   "date_precision": "day",
   "vendor": "Cursor",
   "product": "Cursor Teams",
   "what": "Cursor split Teams usage into first-party and third-party pools and added a Premium seat with 5x the Standard seat's usage at 3x the cost, for renewals from July 1, 2026.",
   "old": "Standard seat $40 per month",
   "new": "Standard seat $40 per month ($32 annual) with more included usage; Premium seat $120 per month ($96 annual)",
   "unit_from": "seat",
   "unit_to": "seat",
   "direction": "restructure",
   "source_quality": "primary",
   "source_url": "https://cursor.com/blog/teams-pricing-june-2026"
  },
  {
   "date": "2026-06-01",
   "date_precision": "day",
   "vendor": "GitHub",
   "product": "GitHub Copilot (all plans)",
   "what": "GitHub replaced premium request units with GitHub AI Credits, moving every Copilot plan to usage-based billing at unchanged seat prices (announced 2026-04-27).",
   "old": "Premium request allowances; $0.04 per extra premium request",
   "new": "Monthly AI Credits included with each plan (1 credit = $0.01); Pro $10, Pro+ $39, Business $19/user, Enterprise $39/user",
   "unit_from": "request",
   "unit_to": "credit",
   "direction": "restructure",
   "source_quality": "primary",
   "source_url": "https://github.blog/news-insights/company-news/github-copilot-is-moving-to-usage-based-billing/ https://github.com/features/copilot/plans"
  },
  {
   "date": "2026-06-01",
   "date_precision": "month",
   "vendor": "Lovable",
   "product": "Lovable",
   "what": "Lovable merged its separate dollar-denominated Cloud and AI balances into the single credit balance used for building.",
   "old": "Build credits plus separate dollar balances for Cloud and AI",
   "new": "One credit balance for build, chat, Cloud, AI gateway and connectors",
   "unit_from": "credit",
   "unit_to": "credit",
   "direction": "restructure",
   "source_quality": "primary",
   "source_url": "https://docs.lovable.dev/introduction/plans-and-credits https://www.usagepricing.com/blueprint/activity/lovable-2026-07-21-unified-credit-balance"
  },
  {
   "date": "2026-06-01",
   "date_precision": "month",
   "vendor": "Zapier",
   "product": "Zapier (Zaps, AI steps, Agents)",
   "what": "Zapier moved AI steps, code, MCP and SDK usage into the same task pool, at variable task rates per action, with plan prices unchanged.",
   "old": "One task per external-app action; AI steps, code and SDK metered separately",
   "new": "One shared task pool with variable per-action task rates",
   "unit_from": "task",
   "unit_to": "task",
   "direction": "restructure",
   "source_quality": "tracker",
   "source_url": "https://zapier.com/pricing https://www.usagepricing.com/blueprint/activity/zapier-2026-06-24-unified-task-metering https://gravity.fast/blog/ai-agent-pricing-index/"
  },
  {
   "date": "2026-05-18",
   "date_precision": "day",
   "vendor": "Zendesk",
   "product": "Zendesk AI agents",
   "what": "Zendesk replaced a single automated-resolution charge with resolution tiers priced by the value the AI agent provided.",
   "old": "One automated resolution unit per resolved request",
   "new": "Automated resolutions grouped into value tiers; assisted escalations do not count against the allowance",
   "unit_from": "resolution",
   "unit_to": "resolution",
   "direction": "restructure",
   "source_quality": "primary",
   "source_url": "https://support.zendesk.com/hc/en-us/articles/9570369117338"
  },
  {
   "date": "2026-04-14",
   "date_precision": "day",
   "vendor": "HubSpot",
   "product": "Breeze Customer Agent",
   "what": "HubSpot moved Customer Agent from a per-conversation charge to a per-resolved-conversation charge, paid in HubSpot Credits.",
   "old": "$1.00 per conversation",
   "new": "$0.50 per resolved conversation (50 HubSpot Credits)",
   "unit_from": "conversation",
   "unit_to": "resolution",
   "direction": "decrease",
   "source_quality": "primary",
   "source_url": "https://www.hubspot.com/company-news/hubspots-customer-agent-and-prospecting-agent-now-you-pay-when-the-task-is-complete https://martech.org/hubspot-moves-to-outcome-based-pricing-for-some-breeze-ai-agents/"
  },
  {
   "date": "2026-04-14",
   "date_precision": "day",
   "vendor": "HubSpot",
   "product": "Breeze Prospecting Agent",
   "what": "HubSpot replaced a recurring monthly charge per enrolled contact with a charge per lead the agent recommends for outreach.",
   "old": "Recurring monthly charge for every contact enrolled",
   "new": "$1.00 per lead recommended for outreach (100 HubSpot Credits)",
   "unit_from": "",
   "unit_to": "task",
   "direction": "restructure",
   "source_quality": "primary",
   "source_url": "https://martech.org/hubspot-moves-to-outcome-based-pricing-for-some-breeze-ai-agents/"
  },
  {
   "date": "2026-03-19",
   "date_precision": "day",
   "vendor": "Windsurf (Cognition)",
   "product": "Windsurf Pro, Teams, Max",
   "what": "Windsurf replaced monthly credits with daily and weekly quotas, raised Pro from $15 to $20 and added a $200 Max tier.",
   "old": "Pro $15 per month with 500 monthly credits",
   "new": "Pro $20 per month with daily and weekly quotas; Teams $40 per seat; Max $200; extra usage at API pricing",
   "unit_from": "credit",
   "unit_to": "flat",
   "direction": "increase",
   "source_quality": "primary",
   "source_url": "https://devin.ai/blog/windsurf-pricing-plans https://www.cloudzero.com/blog/windsurf-pricing/"
  },
  {
   "date": "2026-03-12",
   "date_precision": "day",
   "vendor": "Intercom",
   "product": "Fin AI Agent",
   "what": "Intercom changed Fin's billing unit from resolutions to outcomes, which also bill configured Procedure handoffs, at the same $0.99.",
   "old": "$0.99 per resolution",
   "new": "$0.99 per outcome (resolutions, Procedure handoffs, disqualifications, self-serve routings); $9.99 per sales qualification",
   "unit_from": "resolution",
   "unit_to": "resolution",
   "direction": "restructure",
   "source_quality": "primary",
   "source_url": "https://www.intercom.com/blog/from-resolutions-to-outcomes-evolving-how-fin-delivers-value/ https://fin.ai/pricing"
  },
  {
   "date": "2026-03-09",
   "date_precision": "day",
   "vendor": "Gumloop",
   "product": "Gumloop Pro",
   "what": "Gumloop merged its Solo and Team plans into one Pro plan with shared credits and no seat limits.",
   "old": "Separate Solo and Team plans with seat limits",
   "new": "One Pro plan, shared credits, no seat limits, more credits at the same price",
   "unit_from": "seat",
   "unit_to": "credit",
   "direction": "decrease",
   "source_quality": "primary",
   "source_url": "https://www.gumloop.com/changelog"
  },
  {
   "date": "2026-02-24",
   "date_precision": "day",
   "vendor": "Replit",
   "product": "Replit Core and Pro",
   "what": "Replit cut Core from $25 to $20 a month, added a $100 Pro plan with tiered credits, and retired the Teams plan.",
   "old": "Core $25 per month; Teams plan",
   "new": "Core $20 per month (includes $20 of credits); Pro from $100 per month",
   "unit_from": "flat",
   "unit_to": "flat",
   "direction": "decrease",
   "source_quality": "primary",
   "source_url": "https://replit.com/blog/pro-plan"
  },
  {
   "date": "2025-09-08",
   "date_precision": "day",
   "vendor": "Relevance AI",
   "product": "Relevance AI",
   "what": "Relevance AI split its single credit into Actions (agent work) and Vendor Credits (model costs passed through without markup).",
   "old": "One credit covering both agent work and model costs",
   "new": "Actions that reset each cycle plus Vendor Credits at cost that roll over",
   "unit_from": "credit",
   "unit_to": "action",
   "direction": "restructure",
   "source_quality": "primary",
   "source_url": "https://relevanceai.com/blog/splitting-the-bill-why-were-breaking-up-our-credit-system"
  },
  {
   "date": "2025-09-01",
   "date_precision": "day",
   "vendor": "Microsoft",
   "product": "Copilot Studio",
   "what": "Microsoft renamed Copilot Studio messages to Copilot Credits, metered at feature-based rates, with pack price and pay-as-you-go rate unchanged.",
   "old": "$200 per 25,000-message pack per month; $0.01 per message pay-as-you-go",
   "new": "$200 per 25,000-Copilot-Credit pack per month; $0.01 per credit pay-as-you-go",
   "unit_from": "message",
   "unit_to": "credit",
   "direction": "restructure",
   "source_quality": "primary",
   "source_url": "https://learn.microsoft.com/en-us/microsoft-copilot-studio/billing-licensing https://www.aguidetocloud.com/blog/copilot-messages-vs-copilot-credits/ https://www.microsoft.com/en-us/microsoft-copilot/microsoft-copilot-studio"
  },
  {
   "date": "2025-08-28",
   "date_precision": "day",
   "vendor": "Anthropic",
   "product": "Claude Pro and Max (Claude Code)",
   "what": "Anthropic added weekly rate limits on top of the five-hour limits for Pro and Max subscribers (announced 2025-07-28).",
   "old": "Five-hour rolling limits only",
   "new": "Five-hour limits plus an overall weekly limit and an Opus weekly limit; same $20/$100/$200 prices",
   "unit_from": "flat",
   "unit_to": "flat",
   "direction": "increase",
   "source_quality": "primary",
   "source_url": "https://techcrunch.com/2025/07/28/anthropic-unveils-new-rate-limits-to-curb-claude-code-power-users/"
  },
  {
   "date": "2025-08-27",
   "date_precision": "day",
   "vendor": "Make",
   "product": "Make (automation platform with AI agents)",
   "what": "Make switched its billing unit from operations to credits at 1:1, with AI modules priced by actual usage.",
   "old": "Billed in operations (one per module run)",
   "new": "Billed in credits; most module runs 1 credit, AI features at fixed or token-based rates",
   "unit_from": "action",
   "unit_to": "credit",
   "direction": "restructure",
   "source_quality": "primary",
   "source_url": "https://help.make.com/coming-soon-credits-as-new-billing-unit-in-make https://community.make.com/t/introducing-credits-a-new-system-of-billing/89480"
  },
  {
   "date": "2025-08-12",
   "date_precision": "day",
   "vendor": "Cursor",
   "product": "Cursor Teams and Auto",
   "what": "Cursor moved Teams agent usage to variable request costs and ended unlimited Auto for individuals, counting Auto against included usage from renewals after September 15, 2025.",
   "old": "Teams: fixed request costs; Auto unlimited for individuals",
   "new": "Teams: variable request costs; Auto draws on included usage at token rates",
   "unit_from": "request",
   "unit_to": "credit",
   "direction": "increase",
   "source_quality": "primary",
   "source_url": "https://cursor.com/blog/aug-2025-pricing"
  },
  {
   "date": "2025-08-07",
   "date_precision": "day",
   "vendor": "n8n",
   "product": "n8n Cloud and Enterprise",
   "what": "n8n removed active-workflow limits from every plan and moved Enterprise pricing from workflow count to executions, adding a self-hosted Business plan.",
   "old": "Plans capped by active workflows; Enterprise priced by workflow count",
   "new": "Unlimited workflows, steps and users on every plan; billed by executions",
   "unit_from": "execution",
   "unit_to": "execution",
   "direction": "restructure",
   "source_quality": "primary",
   "source_url": "https://blog.n8n.io/build-without-limits-everything-you-need-to-know-about-n8ns-new-pricing/"
  },
  {
   "date": "2025-07-01",
   "date_precision": "day",
   "vendor": "Activepieces",
   "product": "Activepieces plans",
   "what": "the page's plan set changed to $0, $25 and $150 a month, per our July 2025 snapshot; by September 2026 Plus is $16 a month yearly with a per-credit overage",
   "old": "",
   "new": "$0, $25 and $150 a month",
   "unit_from": "",
   "unit_to": "",
   "direction": "restructure",
   "source_quality": "pricing-watch",
   "source_url": "https://web.archive.org/web/2025/https://www.activepieces.com/pricing"
  },
  {
   "date": "2025-07-01",
   "date_precision": "month",
   "vendor": "StackBlitz",
   "product": "Bolt.new",
   "what": "Bolt let unused paid-plan tokens roll over for one extra month.",
   "old": "Unused monthly tokens expired",
   "new": "Unused tokens on paid plans valid for two months",
   "unit_from": "credit",
   "unit_to": "credit",
   "direction": "decrease",
   "source_quality": "secondary",
   "source_url": "https://www.taskade.com/blog/bolt-review https://support.bolt.new/account-and-subscription/tokens"
  },
  {
   "date": "2025-06-18",
   "date_precision": "day",
   "vendor": "GitHub",
   "product": "GitHub Copilot (Pro, Pro+, Business, Enterprise)",
   "what": "GitHub began enforcing monthly premium-request allowances, with extra premium requests billed per request.",
   "old": "Premium request allowances announced but not enforced",
   "new": "Pro 300, Pro+ 1,500, Business 300, Enterprise 1,000 premium requests a month; extra at $0.04 each",
   "unit_from": "seat",
   "unit_to": "request",
   "direction": "increase",
   "source_quality": "primary",
   "source_url": "https://github.blog/changelog/2025-06-18-update-to-github-copilot-consumptive-billing-experience/ https://www.theregister.com/2025/06/20/github_begins_enforcing_premium_request/"
  },
  {
   "date": "2025-06-18",
   "date_precision": "day",
   "vendor": "Replit",
   "product": "Replit Agent",
   "what": "Replit switched Agent from a flat per-checkpoint fee to effort-based pricing, one checkpoint per request priced by the work done (new users first, Core and Teams from July 1).",
   "old": "$0.25 per checkpoint",
   "new": "One checkpoint per request, priced by effort (below or above $0.25)",
   "unit_from": "task",
   "unit_to": "task",
   "direction": "restructure",
   "source_quality": "primary",
   "source_url": "https://blog.replit.com/effort-based-pricing"
  },
  {
   "date": "2025-06-17",
   "date_precision": "day",
   "vendor": "Salesforce",
   "product": "Agentforce add-ons and Agentforce 1 Editions",
   "what": "Salesforce made per-user Agentforce add-ons generally available, giving licensed employees unmetered agent use.",
   "old": "Consumption only (per conversation or per action)",
   "new": "Add-ons from $125 per user per month (unmetered for licensed users); Agentforce 1 Editions from $550 per user per month",
   "unit_from": "action",
   "unit_to": "seat",
   "direction": "new-unit",
   "source_quality": "primary",
   "source_url": "https://www.salesforce.com/news/stories/pricing-update-2025/ https://www.theregister.com/2025/06/17/salesforce_ai_prices/"
  },
  {
   "date": "2025-06-16",
   "date_precision": "day",
   "vendor": "Cursor",
   "product": "Cursor Pro",
   "what": "Cursor moved Pro from a monthly request limit to a dollar pool of model usage at API prices; after backlash it apologised on 2025-07-04 and refunded surprise charges.",
   "old": "500 requests a month for $20",
   "new": "$20 of model inference at API prices a month for $20",
   "unit_from": "request",
   "unit_to": "credit",
   "direction": "restructure",
   "source_quality": "primary",
   "source_url": "https://cursor.com/blog/new-tier https://cursor.com/blog/june-2025-pricing"
  },
  {
   "date": "2025-06-16",
   "date_precision": "day",
   "vendor": "Cursor",
   "product": "Cursor Ultra",
   "what": "Cursor added a $200 Ultra plan with 20 times Pro usage.",
   "old": "",
   "new": "$200 per month, 20x Pro usage",
   "unit_from": "",
   "unit_to": "credit",
   "direction": "restructure",
   "source_quality": "primary",
   "source_url": "https://cursor.com/blog/new-tier"
  },
  {
   "date": "2025-05-01",
   "date_precision": "month",
   "vendor": "Salesforce",
   "product": "Agentforce (Flex Credits)",
   "what": "Salesforce added Flex Credits, billing Agentforce per action instead of per conversation.",
   "old": "$2 per conversation",
   "new": "$0.10 per action (20 Flex Credits; credits sold at $500 per 100,000)",
   "unit_from": "conversation",
   "unit_to": "action",
   "direction": "restructure",
   "source_quality": "primary",
   "source_url": "https://www.salesforce.com/blog/flex-credits/ https://www.theregister.com/2025/06/17/salesforce_ai_prices/"
  },
  {
   "date": "2025-04-09",
   "date_precision": "day",
   "vendor": "Anthropic",
   "product": "Claude Max (includes Claude Code)",
   "what": "Anthropic added Max plans above the $20 Pro plan.",
   "old": "Top individual plan: Pro at $20 per month",
   "new": "Max at $100 per month (5x Pro usage) or $200 per month (20x Pro usage)",
   "unit_from": "flat",
   "unit_to": "flat",
   "direction": "restructure",
   "source_quality": "primary",
   "source_url": "https://www.cnbc.com/2025/04/09/anthropic-steps-up-openai-competition-with-claude-max-subscription.html"
  },
  {
   "date": "2025-04-04",
   "date_precision": "day",
   "vendor": "GitHub",
   "product": "GitHub Copilot Pro+",
   "what": "GitHub added a higher individual tier, Copilot Pro+, with 1,500 premium requests a month.",
   "old": "",
   "new": "$39 per month with 1,500 premium requests",
   "unit_from": "",
   "unit_to": "request",
   "direction": "restructure",
   "source_quality": "primary",
   "source_url": "https://github.blog/changelog/2025-04-04-announcing-github-copilot-pro/ https://github.blog/news-insights/company-news/github-copilot-is-moving-to-usage-based-billing/"
  },
  {
   "date": "2025-04-03",
   "date_precision": "day",
   "vendor": "Cognition",
   "product": "Devin",
   "what": "Devin 2.0 replaced the $500-a-month team entry price with a $20 Core plan and pay-as-you-go Agent Compute Units.",
   "old": "$500 per month (ACUs at $2)",
   "new": "Core from $20 (about 9 ACUs), then $2.25 per ACU",
   "unit_from": "ACU",
   "unit_to": "ACU",
   "direction": "decrease",
   "source_quality": "primary",
   "source_url": "https://techcrunch.com/2025/04/03/devin-the-viral-coding-ai-agent-gets-a-new-pay-as-you-go-plan/ https://cognition.com/blog/devin-2"
  },
  {
   "date": "2025-04-01",
   "date_precision": "month",
   "vendor": "Windsurf (Codeium)",
   "product": "Windsurf Pro and Teams",
   "what": "Windsurf removed flow action credits so only prompts are charged, and cut Teams pricing.",
   "old": "Prompt credits plus flow action credits for background tool calls; Teams $35 per user per month",
   "new": "Prompt credits only (Pro stays $15); Teams $30 per user per month",
   "unit_from": "action",
   "unit_to": "credit",
   "direction": "decrease",
   "source_quality": "primary",
   "source_url": "https://techcrunch.com/2025/04/23/windsurf-slashes-prices-as-competition-with-cursor-heats-up/"
  },
  {
   "date": "2025-03-31",
   "date_precision": "day",
   "vendor": "Manus",
   "product": "Manus",
   "what": "Manus launched paid credit plans after its invite-only debut.",
   "old": "",
   "new": "Starter $39 per month (3,900 credits); Pro $199 per month (19,900 credits)",
   "unit_from": "",
   "unit_to": "credit",
   "direction": "new-unit",
   "source_quality": "primary",
   "source_url": "https://winbuzzer.com/2025/03/31/manus-ai-launches-paid-plans-after-viral-demand-offering-39-and-199-tiers-xcxwbn/"
  },
  {
   "date": "2024-10-25",
   "date_precision": "day",
   "vendor": "Salesforce",
   "product": "Agentforce",
   "what": "Agentforce reached general availability priced per conversation.",
   "old": "",
   "new": "$2 per conversation, with volume discounts",
   "unit_from": "",
   "unit_to": "conversation",
   "direction": "new-unit",
   "source_quality": "primary",
   "source_url": "https://martech.org/salesforce-agentforce-what-you-need-to-know/ https://www.salesforceben.com/huge-agentforce-pricing-shift-salesforce-introduces-pay-per-resolution/"
  },
  {
   "date": "2024-08-01",
   "date_precision": "month",
   "vendor": "Zendesk",
   "product": "Zendesk AI agents",
   "what": "Zendesk introduced outcome-based pricing, charging per automated resolution by an AI agent.",
   "old": "",
   "new": "Pay per automated resolution ($1.50 committed, $2.00 pay-as-you-go, per eesel)",
   "unit_from": "",
   "unit_to": "resolution",
   "direction": "new-unit",
   "source_quality": "primary",
   "source_url": "https://www.cxtoday.com/crm/zendesk-unveils-industry-first-outcome-based-pricing-model/ https://www.computerweekly.com/news/366611612/Zendesk-debuts-outcome-based-pricing-for-AI-agents https://www.eesel.ai/blog/zendesk-ai-dynamic-pricing-resolution"
  }
 ]
}